Elsa Medina
Duncanville
Summary
Dynamic Insurance Sales Agent with deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base. Contributed to team efforts by surpassing sales targets and enhancing customer satisfaction through personalized service solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Specialist
State Farm Insurance
Arlington
11.2021 - Current
- Expertise in sales, assisting customers to comprehend financial risks on auto, home, and life
- Established client relationships through various methods such as networking, direct referrals and lead generation
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers
- Used CRM software to maintain detailed contact logs and account records
ASSISTANT MANAGER
First Cash Financial
Euless
10.2013 - 04.2022
- Maintained high standards of customer service consistently over a period of 9+ years
- Managed daily activities with consistency and identified opportunities to exceed expectations to support business objectives
- Set strategic team targets to align with objectives
- Maintained detailed sales records and organized expense accounts
HOSTESS / WAITRESS
Guadalajara Mexican Restaurant
Arlington
05.2009 - 07.2012
- Welcomed guests and guided them to their tables
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Managed incoming calls and responded to client questions promptly
- Handled credit card machines, ensuring secure payments
Education
High School Diploma -
Arlington High School
Arlington, TX05.2010
Skills
- Property and casualty insurance
- Account management expertise
- Strong teamwork
- Multitasking
- Problem-solving abilities
- High-energy attitude
- Networking skills
- Bilingual
- Customer retention
Certification
Property and Casualty License, Texas Department of Insurance, 03/01/20
Languages
- English
- Spanish
Timeline
Insurance Specialist
State Farm Insurance
11.2021 - Current
ASSISTANT MANAGER
First Cash Financial
10.2013 - 04.2022
HOSTESS / WAITRESS
Guadalajara Mexican Restaurant
05.2009 - 07.2012
High School Diploma -
Arlington High School