Elsa M. Rincon
Fairfax
Summary
Dynamic Service Productivity Manager with over 10 years of experience driving process improvements and team leadership. Demonstrated success in centralizing scheduling projects and conducting root cause analysis, leading to enhanced operational efficiency. Expertise in managing training budgets and implementing Standard Operating Procedures has streamlined the management of over 400 specialists. Committed to leveraging skills in cross-functional collaboration to optimize planning processes and elevate organizational performance.
Overview
27
27
years of professional experience
Work History
Service Productivity Manager
Rentokil - Steritech
Fairfax
03.2020 - Current
- Manage a Scheduling Team responsible for building and reviewing calendars for over 400 Brand Standard and Food Safety specialists
- Manage the implementation of a Centralized Scheduling Project enhancing operational efficiency
- Scrutinize routes to optimize calendar efficiency, leading to improved service delivery
- Collaborate closely with Account, Program, and Project Managers during the onboarding of new clients and project implementations
- Work directly with the Regional Director to streamline operations processes, providing crucial training to Operation Managers and Area Managers
- Formulate and institute Standard Operational Procedures (SOP) for Operations tasks
- Prepare capacity models for potential customers
- Conduct root cause analysis and develop actionable plans for process improvement
- Evaluate data to refine schedules, assist trips and training initiatives
- Prepare and manage monthly training plans, overseeing the training budget and allocated hours
- Establish and monitore KPIs to evaluate performance and identify areas for improvement.
- Knowledge of multiple systems, such as the Food Safety Auditor System, Salesforce, Kadro, Route Point, Maptive, Workday, Concur Solutions, Google, and Microsoft Office Programs
Planning Analyst
Rentokil - Terminix
Fairfax
08.2016 - 03.2020
- Supported district managers with the scheduling and routing of specialists
- Assisted with trips and facilitated training programs
- Managed the development of assist trips to achieve clients' routing spreads and deadlines
- Prepared and maintained monthly training plans for specialists
District Manager
The Steritech Group
Fairfax
11.2012 - 11.2015
- Oversaw a district comprising approximately 18 to 20 Quality Management Specialists across six states
- Enhanced service efficiency, managed operational costs, and consistently achieved production goals
- Recruited, hired, and trained new specialists in food safety protocols
- Delivered performance evaluations and provided career development feedback
Senior Quality Manager Specialist
The Steritech Group
Fairfax
09.2009 - 11.2012
- Facilitated training on brand standards certifications for staff
- Conducted thorough audits and consultations with clients to ensure compliance and improve quality
- Completes and submits reports after each Food Safety, Brand Standards, Workplace Safety, Mystery shops, and Organic inspection
- Managed personal calendar to ensure efficient scheduling of tasks and commitments
Quality Assurance Manager
Prime Choice Foods
Bristol
07.2008 - 08.2009
- Supervised QA Technicians and maintained a high-functioning QA/QC laboratory
- Collaborated with the Plant Manager to sustain HACCP Plan compliance and uphold food safety standards
- Monitor compliance with GMPs, personal hygiene, sanitation, and pest control through regular plant evaluations and self-inspections
Manager
Bravos Restaurant
Fairfax
01.2003 - 07.2008
- Directed restaurant operations and ensured staff support during shifts
- Created and managed staff schedules, while conducting regular inventory checks
Microbiology Analyst
Merck Colombia S.A.
Bogotá
02.1998 - 12.2000
- Implemented Good Manufacturing Practices (GMP), Good Laboratory Practices (GLP), and Hazard Analysis Critical Control Points (HACCP) systems
- Performed laboratory analyses and facilitated audits to assure compliance with regulatory standards
Education
Master of Science - Management Concentration in Projects
Strayer University
Manassas, USA12.2017
MBA - Marketing
Strayer University
Manassas, USA12.2008
Associate - Business Administration
Northern Virginia Community College
Annandale, USA12.2005
Bachelor - Industrial Microbiology
Pontificia Universidad Javeriana
Bogota, Colombia12.1999
Skills
- Project Management
- Planning and scheduling
- Logistics
- Data analysis
- Production and efficiency
- Inventory
- Food safety and quality control
- Communication
- Motivating and leading teams
- Critical thinking
- Develop protocols and procedures
- Detail-oriented
- Interpersonal skills
- Multitasking
- Process Improvement
Languages
- English
- Spanish
Certifications
CP-FS Professional Food Safety
NEHA
Expiration Date: April, 2026
Timeline
Service Productivity Manager
Rentokil - Steritech
03.2020 - Current
Planning Analyst
Rentokil - Terminix
08.2016 - 03.2020
District Manager
The Steritech Group
11.2012 - 11.2015
Senior Quality Manager Specialist
The Steritech Group
09.2009 - 11.2012
Quality Assurance Manager
Prime Choice Foods
07.2008 - 08.2009
Manager
Bravos Restaurant
01.2003 - 07.2008
Microbiology Analyst
Merck Colombia S.A.
02.1998 - 12.2000
Master of Science - Management Concentration in Projects
Strayer University
MBA - Marketing
Strayer University
Associate - Business Administration
Northern Virginia Community College
Bachelor - Industrial Microbiology
Pontificia Universidad Javeriana