Elsa Ortiz
Melwood
Woodbridge,VA
1
Language
13
years of professional experience
Entrepreneurial Founder of Gisseden Cleaning Services LLC with 12 years of expertise in cleaning operations, marketing, and customer service. Committed to establishing Gisseden as a premier provider of commercial cleaning services for military bases and DOD agencies. Bilingual in English and Spanish.
Work History
Owner
5 Years 7 Months- Established and operated woman-owned commercial cleaning company, directing business operations including marketing, sales, estimating, contracting, and customer service. Specialized in military offices, federal buildings, apartments, and military family housing. Supervised work for quality assurance and compliance with federal standards, ensuring client satisfaction.
- Established and operates a woman-owned commercial cleaning company. Directs all business operations to include marketing, sales, estimating, contracting and customer service. Specializes in Military offices, federal buildings, apartments, and military family housing. Supervises all work for quality assurance and federal standards compliance. Provides excellent customer service to clients.
- Managed daily operations, ensuring high standards of cleanliness and customer satisfaction.
- Developed and implemented efficient cleaning protocols to enhance service delivery.
- Trained and mentored staff on best practices and safety procedures.
Custodial Supervisor
7 Years 7 Months- Supervises a crew of five custodial team members responsible for 12 Federal buildings on a Military installation. Oversee the daily operations, timesheet management and personnel transport. Functioned as the main contact for customer requests and emergency calls. Manages equipment inspection, maintenance, and inventory/supply ordering.
- Supervised crew of five custodial team members for 12 Federal buildings on Military installation, overseeing daily operations, timesheet management, and personnel transport while serving as primary contact for customer requests and emergency calls.
- Supervised custodial staff, ensuring adherence to safety and cleaning protocols.
- Conducted training sessions for new hires on equipment usage and best practices.
- Developed and implemented efficient cleaning schedules to optimize workflow.
Cleaner Supervisor
4 Years- Performed residential and commercial cleaning across Virginia, maintaining high standards of cleanliness. Promoted from cleaner to Supervisor based on performance and leadership. Led team of 20 cleaning professionals, fostering collaboration and ensuring effective workflow. Monitored quality control and addressed client issues, enhancing client satisfaction and service reliability. Serviced residential and commercial clients across Northern Virginia.
- Cleaned homes in the Virginia area. Promoted from cleaner to Supervisor based on performance and leadership. Supervised team consisting of 20 cleaning professionals. Ensured quality control, client satisfaction, and resolution of issues. Serviced residential and commercial clients across Northern Virginia.
- Supervised daily cleaning operations to ensure adherence to company standards and client satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Developed and implemented efficient workflow processes to enhance team productivity.
Education
High School Diploma
Clearance: Secret
Skills
Innovative solutions
Customer relations
Client service
Problem resolution
Quality assurance
Strong organizational skills
Client relations
Business operations
Innovative thinking
Accomplishments
- Supervised team of 5 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Owner
Gisseden Cleaning Services LLC
01.2021 - CurrentRead More
Custodial Supervisor
Melwood
01.2019 - CurrentRead More
Cleaner Supervisor
Cleaning Authority
01.2014 - 01.2018Read More
Instituto Nacional Canton Lourdes
High School Diploma
Read More