Luis Steven Rayo Rodriguez
Summary
Accomplished professional skilled in strategic planning, team leadership, and customer relations. Demonstrated success in developing training programs and analyzing market trends to optimize service delivery and operational processes. Versatile background in HR management and business operations supports a holistic approach to driving organizational success.
Overview
12
12
years of professional experience
Work History
Owner
Rayo Digital
12.2023 - Current
- Developed and executed digital marketing strategies to enhance brand visibility.
- Managed client relationships to enhance satisfaction and retention through proactive communication.
- Oversaw project timelines and deliverables, ensuring alignment with client expectations.
- Analyzed market trends to shape service offerings and strengthen competitive positioning.
- Conducted in-depth market analysis to identify trends, customer preferences, and competitive positioning.
- Mentored junior marketers in digital marketing best practices, leading to improved campaign effectiveness.
HR Manager
Chromalloy
Fort Lauderdale, Florida
12.2020 - 12.2023
- Conducted training sessions on compliance and best HR practices, enabling staff to adhere to regulations effectively.
- Maintained personnel records and updated internal databases, improving accuracy and accessibility of information.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed office inventory levels, ensuring necessary supplies were available and minimizing waste.
HR Manager
Miami Springs Eye Care
Miami, Florida
12.2020 - 04.2022
- Provided patient support and administrative assistance in health care for two years, ensuring smooth operations.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Maintained Electronic Medical Records in EMR system, facilitating accurate patient data management.
- Utilized insurance verification portals to confirm patient coverage.
- Processed eligibility and benefits verification and authorization requests to streamline patient access to services.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Human Resources Manager
Miami Dermatology And Laser Institute
01.2020 - 11.2020
- Managed recruitment processes, attracting top talent for critical dermatology positions, resulting in a stronger team.
- Developed and implemented HR policies to enhance organizational effectiveness at Miami Dermatology and Laser Institute.
- Developed and implemented training programs that improved team productivity and streamlined operations.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Collaborated with cross-functional teams to streamline workflows and improve customer service outcomes.
- Led project initiatives focused on enhancing inventory management systems and reducing discrepancies.
- Conducted regular audits of operational procedures to ensure compliance with company standards and regulations.
- Conducted regular audits of operational procedures to ensure compliance with company standards and regulations.
Customer Service Representative Specialist
Chewy.com
01.2019 - 12.2019
- Enhanced customer satisfaction through strategies that effectively addressed needs and resolved concerns.
- Managed high volume of customer calls, ensuring prompt responses that reduced customer wait times.
- Provided tailored advice and assistance to customers based on individual preferences and requirements.
- Responded to customer inquiries via phone to ensure efficient service.
- Assisted customers in setting appointments and processing special order requests.
- Responded to customer requests for products, services and company information.
Managed Store
Restaurant Server Europa Deli
10.2017 - 12.2018
- Managed inventory and cash control, overseeing store opening and closing procedures to maximize operational efficiency.
- Developed annual food and beverage marketing plan and budget to enhance profitability.
- Calculated inventory and ordered appropriate supplies to maintain stock levels and support sales.
- Recognized outstanding staff performance to boost morale and increase productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
HR Administrator
Sprint Corporation
Miami, Florida
10.2016 - 10.2017
- Managed employee onboarding and orientation processes for new hires.
- Assisted in recruitment by screening resumes and scheduling interviews, facilitating timely hiring processes.
- Maintained employee records in human resources information systems, supporting accurate data management.
- Coordinated HR policies and procedures, ensuring compliance with regulations and minimizing risk.
- Facilitated training sessions to improve employee skills and support career development.
- Prepared weekly payroll information based on approved timesheets to ensure accurate employee compensation.
Manager
UPS Store
Wilmette, Illinois
08.2014 - 08.2016
- Managed staff schedules to optimize workforce productivity.
- Supervised daily operations to deliver efficient service.
- Oversaw customer service interactions to improve customer satisfaction.
- Trained new employees on store policies and procedures.
- Coordinated inventory management to ensure optimal stock levels.
- Implemented marketing initiatives to promote store services.
- Maintained equipment and facilities for operational readiness.
Education
Bachelor of Science - Political Science
Illinois State University
Normal, IL06-2017
Associates - Science
Oakton Community College
Des Plaines, IL06-2015
High School Diploma -
New Trier High School
Winnetka, IL06-2013
Skills
- Talent acquisition
- Recruitment methods
- HR operations
- HR regulations
- Strategic Planning
- Business strategy
- Operational Strategy
- Market Analysis
- Innovative Solutions
- Team collaboration
- Employee development
- Positive language
Languages
- English Native or Bilingual
- Spanish Native or Bilingual
Websites
Timeline
Owner
Rayo Digital
12.2023 - Current
HR Manager
Chromalloy
12.2020 - 12.2023
HR Manager
Miami Springs Eye Care
12.2020 - 04.2022
Human Resources Manager
Miami Dermatology And Laser Institute
01.2020 - 11.2020
Customer Service Representative Specialist
Chewy.com
01.2019 - 12.2019
Managed Store
Restaurant Server Europa Deli
10.2017 - 12.2018
HR Administrator
Sprint Corporation
10.2016 - 10.2017
Manager
UPS Store
08.2014 - 08.2016
Bachelor of Science - Political Science
Illinois State University
Associates - Science
Oakton Community College
High School Diploma -
New Trier High School