Dedicated professional with a proven track record in customer satisfaction and innovative problem-solving. Skilled in technical troubleshooting and team collaboration, driving efficiency in project execution and enhancing overall team outcomes.
Overview
30
30
years of professional experience
Work History
Owner
Arc Fiber Solutions
Bellevue
10.2015 - 05.2026
Proposed innovative ideas and solutions that improved team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated with team members to achieve project objectives and meet deadlines effectively.
Maintained updated knowledge through continuing education and advanced training.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Fiber Optic Technician
Cox Communications
Omaha
01.1996 - 10.2015
Executed installation, termination, splicing, and testing of fiber optic cables for optimal performance.
Installed fiber optic cables in residential and commercial buildings.
Tested and troubleshot fiber optic systems to ensure optimal performance.
Collaborated with team members to plan and execute fiber optic projects efficiently.
Operated specialized tools for splicing and connecting fibers.
Ensured compliance with safety standards during installations.
Installed outside plant fiber optics in manhole and telco boxes.
Worked with other technicians as part of a team on large projects.
Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
Performed maintenance on fiber optic networks.
Built out new fiber runs for customer connections.
Spliced cables with hand tools, epoxy or mechanical equipment.
Conducted fusion splicing of single-mode and multi-mode fibers.
Identified issues with existing cable plants using OTDRs.
Programmed optical power meters to perform loss measurements.
Calibrated test equipment to verify accuracy of readings.