Elsa Ramirez
Fontana,CA
Summary
Results-driven professional with expertise in payment processing and recordkeeping. Known for strong analytical skills and active listening abilities, ready to support financial accuracy and enhance operational workflows.
Overview
16
16
years of professional experience
Work History
Customer Service Representative II
Burrtec Waste Industries Inc.
Fontana, CA
11.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer satisfaction and service efficiency.
- Educated customers on waste management services and policies, fostering informed decision-making.
- Billing support explaining charges, invoices, due dates, and payments issues.
- Managed customer calls and provided daily operational support.
- Customer revenue and records assist with payments processing, log driver activity, track load, and handle payments.
- Record keeping and payment coordination.
- Managed daily cash reconciliation, deposits and financial balancing reports.
- Maintained spreadsheets and operational reports using Microsoft Excel.
- Ensured accurate recordkeeping and resolved discrepancies in daily transactions.
- Administrative Operations Assistant process and closed work orders while ensuring accuracy of dates documentation.
- Verified payments information and maintained accurate financial records.
- Coordinate administrative and customer service task in a fast-paced environment.
- Managed data entry, reporting, and operational support using microsoft Excel and office systems.
- Assist with resolving discrepancies and maintain organized records.
Scale House Operator
Burrtec Waste Industries Inc.
Fontana, CA
12.2018 - 11.2022
- Operated scale house efficiently, processing incoming and outgoing waste loads.
- Weigh inbound and outbound trucks on certified scales.
- Record gross, tare, and net weights.
- Ensured accurate weight measurements using industry-standard scales and software systems.
- Verify driver paperwork, load tickets, permits and IDs
- Monitored compliance with safety regulations and company policies during operations.
- Enter data into computer systems for billing or inventory.
- Collect payments or process fees when required.
- Direct drivers where to load, unload or park.
- Monitor traffic flow and safety around the scale area.
- Communicate with yard staff and customers.
- Print receipts, tickets and compliance documents.
- Assisted in training new personnel on operational procedures and safety protocols.
Cashier Lead
Fontana Truck Stop
Fontana, CA
09.2010 - 12.2018
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service techniques and transaction procedures.
- Implemented process improvements that enhanced efficiency at checkout stations.
- Coordinated staff schedules to align with peak traffic periods, optimizing workflow management.
- Monitored inventory levels of cash handling supplies, ensuring availability for operations.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items.
- Entered customer company information to print out computerized receipts.
- Inventory on merchandise and receiving merchandise.
- Parking Lot Manager collected monthly payments, verifying truck permits, assisted in parking spaces, enforced rules, kept occupancy records, and handling tenant communication.
Education
High School Diploma -
Mountain View High School
El Monte, CA06-2004
Skills
- Attention to detail
- Microsoft Excel
- Payment processing
- Spreadsheets
- Microsoft outlook
- Follow-up skills
- Problem resolution
- Call center experience
- Complaint handling
- Administrative support
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative II
Burrtec Waste Industries Inc.
11.2022 - Current
Scale House Operator
Burrtec Waste Industries Inc.
12.2018 - 11.2022
Cashier Lead
Fontana Truck Stop
09.2010 - 12.2018
High School Diploma -
Mountain View High School