Elsa Saldivar
Buda
Summary
Dynamic customer service representative recognized for adaptability and attention to detail. Known for resolving customer complaints promptly and maintaining strong relationships, enhancing overall customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Austin
08.2023 - Current
- Assisted customers with booking flights and managing reservations.
- Handled customer inquiries and provided information on flight status.
- Resolved passenger complaints through effective communication and problem-solving.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Customer Service Representative
Nerfherder Distribution, LLC
Austin
01.2022 - 08.2023
- Assisted customers with inquiries and product information via phone and email.
- Processed orders and returns using company software systems efficiently.
- Maintained accurate records of customer interactions and transactions daily.
- Educated customers on product features, services, and promotions effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Lead Server Trainer
Frontier Enterprises
Austin
03.2012 - 03.2022
- Provided excellent customer service in high-volume dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted guests with menu selections and provided recommendations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Education
High School Diploma -
Jack C. Hays High School
Buda, TX06-2009
Skills
- Customer relationship management
- Product knowledge
- Team collaboration
- Effective communication
- Stress management
- Reservation management
Timeline
Customer Service Agent
Southwest Airlines
08.2023 - Current
Customer Service Representative
Nerfherder Distribution, LLC
01.2022 - 08.2023
Lead Server Trainer
Frontier Enterprises
03.2012 - 03.2022
High School Diploma -
Jack C. Hays High School