Elsa SPEER
Las Vegas,United States
Overview
27
27
years of professional experience
Work History
Table Games Dealer
Mirage Hotel/Hardrock
Las Vegas, NV
08.2023 - Current
Table Games Dealer
MGM Excalibur
Las Vegas, NV
11.2022 - 07.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Dealer
Boyd Gaming
07.2014 - 09.2022
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Restaurant Manager
Eles Fresh Mediterranean Grill
03.2012 - 01.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Customer Service Representative
Canyon RX
11.2010 - 11.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Real Estate Agent
At Home Consulting Groups
10.2005 - 08.2008
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Store Auditor
Office Depot, Business Solutions Division
11.1997 - 02.2007
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Center Escolar University
06.1987
Skills
- Customer Satisfaction
- Player Engagement
- Vendor Contracts
- Cash Register Operations
- Guest Observations
- Money Transfers
- Monetary Transactions
- Client Support
- Table Games Procedures Knowledge
- Team Meetings
- Efficient Service
- Social Perceptiveness
- Selling Techniques
- Performance Strategies
- Organization and Prioritizing Tasks
- Maintaining Clean Work Areas
- Excellent Personal Service
- Inventory Reviews
- Card Counting
- Customer Relations
- Special Orders
- Active Learning
- Table Setting
- Customer Needs Assessments
- Joining Work
- Guest Safety
- Communications Management
Timeline
Table Games Dealer
Mirage Hotel/Hardrock
08.2023 - Current
Table Games Dealer
MGM Excalibur
11.2022 - 07.2023
Table Games Dealer
Boyd Gaming
07.2014 - 09.2022
Restaurant Manager
Eles Fresh Mediterranean Grill
03.2012 - 01.2014
Customer Service Representative
Canyon RX
11.2010 - 11.2011
Real Estate Agent
At Home Consulting Groups
10.2005 - 08.2008
Store Auditor
Office Depot, Business Solutions Division
11.1997 - 02.2007
Center Escolar University