Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelsee Cooke

Kelsee Cooke

Casino dealer and supervisor
Donora,PA

Summary

Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering Number-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.

Energetic Casino Dealer offering Number-year background operating and supervising Type table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.

Practiced Dealer provides positive table game experiences. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Table Games Dealer

Lady Luck Casino
01.2023 - 09.2023
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Table Games Dealer/ Supervisor

Live Casino
03.2021 - 03.2023
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Monitored patrons for signs of compulsive gambling.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.

Table Games Dealer

The Meadows Casino
05.2014 - 08.2021
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Inspected table games and equipment to confirm proper function.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Controlled equipment such as roulette wheels to run games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Complemented player numbers to reach minimum levels for play of different games.
  • Worked with dealer team to run larger games such as craps and baccarat.

Education

High School Diploma - High School

Ringgold High School
1 Ram Drive, Monongahela, PA 15063

Associates - Business Management

Ccac South Campus
1750 Clairton Rd #885, West Mifflin, PA 15122
08.2015

Skills

  • Critical Thinking
  • Customer Satisfaction
  • Table Games Procedures Knowledge
  • Reading Comprehension
  • Creative Solutions
  • Player Engagement
  • Customer Retention
  • Deal Cards
  • Monetary Transactions
  • Active Learning
  • People Skills
  • Learning Strategies
  • Customer Needs Assessments
  • Operational Improvements
  • Communications Management
  • Complex Problem-Solving
  • Gameplay Knowledge
  • Procedures Compliance
  • Social Perceptiveness
  • Client Support
  • Guest Observations
  • Office Cleaning
  • Dealer Training
  • Gaming Commission Regulations
  • Staff Assignments
  • Betting Oversight
  • Gaming Chip Inventory Systems
  • Oversee Games
  • Pay Winnings
  • Card Shuffling
  • Game Dealing

Timeline

Table Games Dealer

Lady Luck Casino
01.2023 - 09.2023

Table Games Dealer/ Supervisor

Live Casino
03.2021 - 03.2023

Table Games Dealer

The Meadows Casino
05.2014 - 08.2021

High School Diploma - High School

Ringgold High School

Associates - Business Management

Ccac South Campus
Kelsee CookeCasino dealer and supervisor