Dynamic professional with a proven track record in enhancing customer retention and managing reservations at Los Abuelos Mexican Grill. Excelled in operations management and employee supervision, significantly improving service delivery. Skilled in POS terminal operation and team leadership, adept at fostering a collaborative work environment. Demonstrates exceptional problem-solving abilities and customer service, ensuring a welcoming atmosphere for all patrons.
Hi, I’m
Elsa Vidoni
Duluth,GA
Summary
Overview
6
years of professional experience
Work History
Taqueria 52
Bar Manager
07.2024 - 11.2024
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Los Abuelos Mexican Grill
Bartender
10.2022 - 08.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Los Abuelos Mexican Grill
Server
08.2022 - 08.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Movistar
Salesperson
11.2019 - 08.2020
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Movistar
Receptionist
03.2019 - 11.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Miguel De Cervantes Venezuela
High School Diploma from Foreign Languages And Literatures
06.2018
University Overview
Skills
- Catering Services
- Managing Reservations and Large Parties
- Customer Retention
- Cost controls
- Menu Pricing and Writing
- Operations Management
- Delegating Assignments and Tasks
- Sales and Marketing
- Work Planning and Prioritization
- Coaching and Mentoring
- Training and Onboarding
- Recipes and menu planning
- POS Terminal Operation
- Employee Supervision
- Collaboration and Teamwork
- Problem-Solving
- Customer Service
- Beverage knowledge
- Hospitality and accommodation
- Verbal and written communication
- Health and safety
- Team Leadership
- Scheduling appointments
- Initiative-taking
- Telephone Etiquette
- Microsoft Office
- Medical Terminology
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Information
Additional Information
- Early childhood education training
- Basic first aid
- Bilingual
- Childcare
- Housekeeping
Timeline
Bar Manager
Taqueria 52
07.2024 - 11.2024
Bartender
Los Abuelos Mexican Grill
10.2022 - 08.2024
Server
Los Abuelos Mexican Grill
08.2022 - 08.2024
Salesperson
Movistar
11.2019 - 08.2020
Receptionist
Movistar
03.2019 - 11.2019
Miguel De Cervantes
High School Diploma from Foreign Languages And Literatures
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