Open To Work
Elsa Yanez
Sacramento,CA
Summary
Organized and detail-focused individual with a solid background in data entry and client management. Recognized for maintaining accurate records and resolving issues promptly, ready to contribute to data integrity and customer service excellence.
Overview
22
22
years of professional experience
Work History
Data Entry Specialist
ACS Xerox Company
01.2016 - 01.2018
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Inputted medical claims data into computer system to ensure accuracy and completeness of records.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Identified and corrected data entry errors to ensure data integrity.
- Entered data accurately into company databases and management systems.
- Reviewed and verified data for accuracy and completeness, contributing to reliable record-keeping.
- Maintained organized records of client information and documents to support efficient retrieval and management.
Call Center Representative
State Dept. of Social Services
Sacramento, CA
06.1996 - 08.1998
- Assisted clients with inquiries in the Public Inquiry & Response Unit regarding social services and benefits for families receiving A.F.D.C. public assistance.
- Addressed client concerns with empathy, fostering positive relationships.
- Collaborated with team members to improve service delivery processes.
- Handled high-volume calls while ensuring quality service standards.
- Resolved complex issues by coordinating with related departments effectively.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged with callers, confirming information and effectively diffusing anger.
Skills
- Data entry
- Database management
- Data verification
- Software application utilization
- Customer relationship management
- Issue resolution
- High-volume call handling
- Problem solving
- Attention to detail
- Effective communication
- Microsoft Word
- Customer service
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Data Entry Specialist
ACS Xerox Company
01.2016 - 01.2018
Call Center Representative
State Dept. of Social Services
06.1996 - 08.1998