ELSA CASTRO
Axtell,TX
Summary
Dynamic professional with a proven track record at Genco Federal Credit Union, excelling in customer service and money handling. Expert in managing high call volumes and cash transactions, significantly enhancing client satisfaction and operational efficiency. Skilled in problem-solving and multitasking, adept at fostering positive relationships and achieving production goals.
Overview
8
8
years of professional experience
Work History
Production Worker
Reddy Ice
08.2023 - Current
- Responsible for stacking and positioning bags ranging from 7Lbs to 16Lbs into a pallet.
- Operating forklift to transfer pallets
- Organized work to meet demanding production goals.
Call Center Representative
Genco Federal Credit Union
06.2019 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Opening accounts as well as cross selling different services
Vault Teller
Genco Federal Credit Union
03.2018 - 06.2019
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for average of 80 to 100 customers daily.
Assistant Manager
PLS Check Cashing
05.2017 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
10-2016
Skills
- Money handling
- Customer service
- Problem-solving skills
- Multitasking
Languages
Spanish
Full Professional
Timeline
Production Worker - Reddy Ice
08.2023 - Current
Call Center Representative - Genco Federal Credit Union
06.2019 - 03.2023
Vault Teller - Genco Federal Credit Union
03.2018 - 06.2019
Assistant Manager - PLS Check Cashing
05.2017 - 01.2018
McLennan Community College - GED,
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