Elsasega Siyum
Falls Church,VA
Summary
Results-driven Manager with extensive expertise in strategic planning and problem-solving, proficient at optimizing resource utilization to enhance operational scalability and profitability. Demonstrated ability to elevate service standards and lead teams towards high performance through strong organizational skills and a winning attitude. Core competencies include scheduling, financial management, and operations oversight, ensuring timely project completion by proactively adjusting schedules and prioritizing tasks. Committed to fostering a culture of excellence and continuous improvement within the organization.
Overview
10
10
years of professional experience
Work History
Operations Manager
Bowlero
Centreville, VA
06.2024 - 01.2025
- Reviewed daily report data to recognize production performance patterns.
- Handled staffing requirements through recruitment, selection, onboarding, training programs, and managed disciplinary actions when necessary.
- Implemented effective quality assurance practices to enhance customer satisfaction.
- Guided execution of plans to meet business and profitability objectives on a regular basis.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored and restocked inventory to ensure adequate supply levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
Shift Manager
Roti Mediterranean Grill
Washington, DC
08.2021 - 04.2024
- Resolved customer complaints, and adjusted policies to meet changing needs.
- Complied with company policies, objectives, and communication goals.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Wrote reports outlining results to facilitate management decision-making.
- Provided ongoing training to address staff needs.
- Performed regular cycle counts to maintain the accuracy of inventory records.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, and invoicing.
Bartender
Silver Social
Washington, DC
07.2022 - 01.2023
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Manager
Vapiano
Washington, DC
09.2014 - 03.2020
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
High School Diploma -
Alexandria City High School
Alexandria, VA01.2013
Skills
- Multitasking, organization, and prioritization
- Cash handling and management
- Policies and Procedures
- Pricing Strategies
- Hospitality and Guest Services
- Documentation and reporting
- Sales strategies
- Verbal and written communication
- Revenue forecasting
- Decision making
- Suggestive selling
- Safe Serving Knowledge
- Beer, wine, and cocktails knowledge
- Service-oriented mindset
- Opening and closing procedures
- Business and operations management
- Workforce management
- Troubleshooting and problem solving
- Performance reporting
- Staff management
- Schedule oversight
- Assignment delegation
- Inventory management
Contact
Falls church, VA 22041
Timeline
Operations Manager
Bowlero
06.2024 - 01.2025
Bartender
Silver Social
07.2022 - 01.2023
Shift Manager
Roti Mediterranean Grill
08.2021 - 04.2024
Manager
Vapiano
09.2014 - 03.2020
High School Diploma -
Alexandria City High School
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