Elsayed Masoud
Operations Manager
Fairfax,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Behavioral Therapist
Improved Dynamics ABA
09.2020 - Current
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented behavioral intervention plans created by clinical supervisors.
- Collected session data to aid in treatment planning and assessment.
- Helped teach important social, play and basic life skills such as personal hygiene management.
Operations Manager
CVS Pharmacy
10.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to maximize customer satisfaction.
Supervisor of Operations
7 Eleven Store
02.2018 - 09.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Computer And Information Sciences
King Marriott Academy
Alexandria, Egypt05.2010
Skills
- Positive Reinforcement
- Psychological Testing
- Educational Strategies
- Mental Health Support
- Avid Pro Tools
- Quantifiable Revenue Increases
- Multi-Unit Operations Management
- Strategic Partnership
- Staff Management
- Complex Problems Analysis
- Sales Promotion
- Negotiation
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Behavioral Therapist
Improved Dynamics ABA
09.2020 - Current
Operations Manager
CVS Pharmacy
10.2019 - Current
Supervisor of Operations
7 Eleven Store
02.2018 - 09.2019
Computer And Information Sciences
King Marriott Academy
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