Elshadai Gebrehana

LIVING MANAGER & MENTOR

CSL Company | March 2023 – Present

• Train and mentor newly hired Leasing Consultants on company policies, leasing procedures, customer service, and compliance standards.
• Serve as a leader and go-to resource for the leasing team, teaching them everything needed to perform successfully as leasing professionals.
• Support leasing operations with the responsibilities of a Leasing Manager, including resident relations, lease administration, occupancy goals, and daily reporting.
• Manage company social media platforms to promote properties, events, and brand awareness.
• Plan, coordinate, and book events with vendors, ensuring smooth execution and strong resident engagement.
• Collaborate with management to improve team performance and streamline workflows.
• Highly proficient and expert in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and property management software.

• Created leasing contracts, collected rent payments, and maintained tenant records.
• Resolved tenant complaints in a timely manner to maintain positive relationships.
• Marketed and advertised vacancies on media and advert channels to attract potential tenants.
• Received, checked and processed applications for new leases.
• Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
• Ran background checks on potential tenants to evaluate criminal records and credit statuses.
• Coordinated move-in and move-out procedures including inspections and cleaning services.
• Handled evictions when necessary; prepared documents for court proceedings if needed.
• Ensured compliance with all state and local laws regarding fair housing practices.
• Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
• Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
• Provided potential tenants tours of properties.
• Performed regular site visits to check on conditions of the premises.
• Maintained accurate financial records related to rental income and security deposits.
• Established policies for late fees, pet ownership, smoking regulations.
• Wrote and filed reports each day on current leasing activities.
• Assisted property owners in locating tenants to lease or rent available space.

• Prepared lease agreements, collected security deposits and rent payments from tenants.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
• Conducted background checks on applicants.
• Contacted and followed up with tenants on renewal notices.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
• Marketed property to prospective tenants by giving tours and pointing out key features.
• Checked rental eligibility by following company's verification process.
• Conducted tours of available apartments, highlighting features and amenities.
• Conducted informative and personalized tours, resulting in new leases.
• Provided excellent customer service to all tenants throughout their tenancy period.
• Maintained accurate records of prospective renters, applications and leases.
• Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
• Tracked leads using CRM software and followed up with interested parties.
• Detailed application requirements and answered questions from prospective tenants.
• Updated resident data into property management software system daily.
• Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
• Received rent payments and tracked transactions in accounting software.
• Responded to tenant requests for maintenance services in a timely manner.
• Greeted potential tenants and provided information about the property.