Retail sales manager expertise with four & a half years of customer service & operational processes experience. My goal is to always provide above & beyond customer service while also obtaining an organized, detail oriented, and optimized work flow for all. Dedicated to increasing profit margins in sales by providing the best in market experience & collaboration as a team.
Hi, I’m
ELSIA KOONTZ
Yelm,WA
Summary
Overview
7
years of professional experience
1
Certification
Work History
Northwest Harley Davidson
Retail Sales Manager
06.2021 - 07.2022
Job overview
- Managed revenue models, operations support & customer engagement strategies.
- Increased profit margins by effectively controlling budget & optimizing product turns.
- Recruited & managed retail sales team in product specifications, sales incentives, selling techniques, & monthly personal/dealership sales goals.
- Exceeded sales goals & accomplished business objectives by inspiring staff & promoting key products.
- Supported executive & marketing departments in promotional asset development, material deadlines & product approvals.
- Designed & implemented systems to measure sales & marketing effectiveness.
Northwest Harley Davidson
Retail Sales Associate
01.2018 - 06.2021
Job overview
- Consistently surpassed sales quotas by implementing effective sales strategies & equipping providers with powerful product & motorcycle safety knowledge.
- Answered customer inquiries about products, helped to locate merchandise & promoted key items.
- Maintained weekly up to date sales flows & processes training via Harley Davidson University.
- Utilized upselling techniques to promote new or additional products & increase dealership sales quotas.
- Built relationships with customers & community to establish long-term business growth.
YMCA
Swim Instructor/ Lifeguard
05.2015 - 11.2017
Job overview
- Maintained strong proficiency in CPR, First Aid & rescue techniques to provide optimal support to individuals in distress.
- Taught daily swim instruction to students varying in ages and skill levels.
Education
South Puget Sound Community CollegeOlympia, WA
Associate of Arts from Communications
2025
University Overview
Skills
- Operating Procedures & Policies
- Sales Quota Management
- Recruiting & Hiring
- Cycle Count Audit
- Marketing Strategies
- Sales Strategy Development & Advancement
Accomplishments
Accomplishments
- Obtained 1st out of 9 in the district for best gross sales of Harley Davidson products.
- Obtained 5 out of 88 in Market, & 24 out of 557 Nationally for best in sales.
- Collaborated with a team of professional brand designers in the development of a new dealership logo.
- Received many 5 star customer reviews on Google for exceptional service.
Certification
- Thurston County Medic One- CPR & AED Certified (2023-2025).
- Harley Davidson University- Master Level Sales; Apparel & Licensing Certificate (2022).
Timeline
Retail Sales Manager
Northwest Harley Davidson
06.2021 - 07.2022
Retail Sales Associate
Northwest Harley Davidson
01.2018 - 06.2021
Swim Instructor/ Lifeguard
YMCA
05.2015 - 11.2017
South Puget Sound Community College
Associate of Arts from Communications
- Thurston County Medic One- CPR & AED Certified (2023-2025).
- Harley Davidson University- Master Level Sales; Apparel & Licensing Certificate (2022).
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