Elsie Alvarez
San Diego,CA
Summary
Psychological Liaison and Medical Assistant with experience supporting psychology providers through comprehensive clinic operations, authorization coordination, scheduling, and documentation management. Proven ability to ensure compliance with Workers’ Compensation requirements, maintain accurate clinical records, and optimize provider workflows to support timely patient care. Brings a strong operational background in project management, budgeting, and cross-functional coordination, with a consistent focus on efficiency, accuracy, and patient-centered service.
Overview
8
8
years of professional experience
Work History
Psychological Liaison
Institutes of Health
9242 Lightwave Ave #140, San Diego, CA 92123
04.2025 - Current
- Serve as primary administrative liaison supporting 11 psychology providers, coordinating authorizations, scheduling, documentation, and interdepartmental communication to ensure efficient provider workflows and continuity of patient care.
- Manage end-to-end authorization oversight, including verification of approval status, expiration tracking, approved body parts, PTP/STP designation, and proactive follow-up on extensions to prevent care delays.
- Oversee complex scheduling and patient coordination, ensuring correct evaluation types, metrics assignment, interpreter services, provider availability, and prevention of duplicate or conflicting appointments.
- Conduct comprehensive pre-appointment readiness checks, verifying intake completion, informed consent, metrics completion, medical records receipt, and technical readiness to minimize last-minute disruptions.
- Maintain accurate and timely clinical and administrative documentation across SAM, Q-Global, and Healthie, ensuring automated reminders, appointment links, and provider tasks function correctly.
- Coordinate with adjusters, case managers, billing, MR, appeals, and FRI departments to resolve discrepancies, confirm claim status, and support timely evaluations and treatment progression.
- Proactively identify unscheduled or at-risk patients, fill provider schedule gaps, coordinate urgent add-ons, and manage rescheduling requests to optimize caseload utilization.
- Track psychological evaluations and CBT treatment progression post-authorization, developing internal systems to improve scheduling timeliness and case visibility.
- Support timely report completion and turnaround, monitoring provider report queues and assisting with follow-up to meet external and internal deadlines.
- Provide technical and patient support, assisting with telehealth access, platform troubleshooting, interpreter coordination, and same-day appointment link delivery.
- Function in a leadership support role, training and onboarding new staff, providing daily guidance to colleagues, and serving as a go-to resource for departmental problem-solving.
- Demonstrate high accountability and initiative by working after hours when needed to maintain chart accuracy, complete prep tasks, and support department-wide projects and data reviews.
Medical Assistant
Institutes of Health
9246 Lightwave Ave #120
07.2023 - 04.2025
- Efficiently manage scheduling and provide administrative support to two providers. Collaborated closely with the Medical Director, as well as Pain Management and Psychiatric specialists.
- Oriented and trained new staff on proper procedures and policies.
- Proficient in the Workers' Compensation system, including hands-on experience coordinating with relevant parties to ensure accurate processing and compliance.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Assisted physicians with procedures, including preparing exam room and setting up sterilized equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care and a compassionate environment.
- Obtain client medical history, medication information, symptoms, and allergies.
- Sanitize, restock, and organize exam rooms
Project Manager
Prefab Granite Depot
8400 Miramar Rd
11.2020 - 07.2023
- Prepare and submit project estimates/invoices for review and approval.
- Plan, design, and schedule phases for large projects ensuring adherence to budget, timelines, and quality standards.
- Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Provide detailed project status updates to customers, stakeholders and executive management.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Coordinate material orders, ensuring timely delivery and availability for each project.
- Manage project budgets, accurately inputting office bills and reconciling payments.
- Generated over $2.6 million in sales within three years.
Supervisor
Wyndham Garden Hotel
3737 Sport Arena Blvd
12.2018 - 11.2020
- Oversaw daily operations of two main buildings, Created task assignments and schedules for employees, optimizing productivity.
- Evaluated employee performance, coached and trained to improve all areas.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained database systems to track and analyze operational data.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Panera
980 Orange Ave
09.2017 - 12.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma - Medical Assisting
UEI College
Chula Vista, CA05-2024
High School Diploma -
Charter School Of San Diego
San Diego, CA06.2018
Skills
- Medical terminology
- Direct patient care and intake support
- Clinical documentation and records management
- Electronic Medical Records (EMR)
- Procedure assistance and exam room preparation
- Specimen collection and processing
- Equipment sterilization and infection control
- CPR and First Aid
- Provider scheduling and forecasting
- Authorization and insurance claims coordination
- Patient flow and care coordination
- Customer and patient relationship management
- Compliance with healthcare standards and ethics
- Project management and operational planning
Clinical & Healthcare Operations
Clinic Operations & Coordination
Administrative & Business Operations
- Organizational and time management skills
- Vendor coordination
- Budgeting and financial tracking
- Revenue forecasting and projections
- SAM
- Zoom and telehealth platforms
- Microsoft Excel, Word, and PowerPoint
- Google Workspace
- QuickBooks
- OPERA
- Design software (2020 Design)
- Leadership and team support
- Adaptability in fast-paced environments
- Process improvement and workflow optimization
Technical & Systems Proficiency
Professional Competencies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Psychological Liaison
Institutes of Health
04.2025 - Current
Medical Assistant
Institutes of Health
07.2023 - 04.2025
Project Manager
Prefab Granite Depot
11.2020 - 07.2023
Supervisor
Wyndham Garden Hotel
12.2018 - 11.2020
Cashier
Panera
09.2017 - 12.2018
High School Diploma - Medical Assisting
UEI College
High School Diploma -
Charter School Of San Diego