Elsie Arias
Orlando,USA
Summary
Detail-oriented professional with a strong background in document and file management, adept at providing exceptional customer service and collaborating effectively within teams. Proven ability to handle sensitive data with accuracy and meet tight deadlines. Eager to leverage skills in a new role.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
AdventHealth
Orlando, FL
09.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated efficient patient check-in processes, enhancing overall patient experience.
- Coordinated communication between medical staff and patients, ensuring timely information flow.
- Trained new reception team members on procedures and systems for consistent service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved workflow efficiency, organizing back-office supplies and equipment.
Loan Processor
Fairwinds Credit Union
Orlando, FL
04.2022 - Current
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services.
- Utilized strong customer service skills to effectively communicate with customers regarding their loan applications.
- Developed excellent organizational skills to manage multiple tasks simultaneously while meeting tight deadlines.
- Verified that all required documentation was received before submitting the file for final approval.
- Worked closely with underwriters to resolve any outstanding conditions or issues related to a loan file.
- Handled sensitive data in an accurate manner by following established security protocols.
Member Service Representative
Fairwinds Credit Union
Orlando, FL
01.2019 - Current
- Delivering exceptional customer service throughout our members' financial journey
- Communicates with members and co-workers through multiple formats
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Handled sensitive and confidential information with discretion to maintain department security.
- Assisted members with online banking setup and troubleshooting technical issues related to their accounts.
- Provided guidance on products and services to members and assisted them with various banking transactions.
Customer Service Specialist
Summit-Broadband
Orlando, FL
10.2014 - 12.2018
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Provided exceptional customer service to clients in fast-paced call center environment.
Medical Assistant
The Franz Center
Orlando, FL
09.2013 - 10.2014
- Direct patients to examination area in a timely, courteous manner.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
Author Service Representative
Salem Communication
Maitland, FL
06.2010 - 09.2013
- Speak directly with authors to assist in getting books published.
- Collaborated with editors and publishers to refine manuscripts for publication.
- Coordinated with graphic designers on cover designs that accurately represent the narrative.
- Provided guidance on how best to format manuscripts for submission.
- Edited text for grammatical correctness, clarity, and tone.
Customer Service Representative
Sprint
Maitland, FL
08.2005 - 01.2007
- Open and close accounts.
- Cancel accounts and take payments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Skills
- Attention to detail
- Dedicated work ethic
- Teamwork and collaboration
- Document management
- File management
- Customer service
- Telephone etiquette
- Patient scheduling
- HIPAA guidelines
- Payment collection
LANGUAGES
Spanish
Conversational
Timeline
Medical Receptionist
AdventHealth
09.2025 - Current
Loan Processor
Fairwinds Credit Union
04.2022 - Current
Member Service Representative
Fairwinds Credit Union
01.2019 - Current
Customer Service Specialist
Summit-Broadband
10.2014 - 12.2018
Medical Assistant
The Franz Center
09.2013 - 10.2014
Author Service Representative
Salem Communication
06.2010 - 09.2013
Customer Service Representative
Sprint
08.2005 - 01.2007