Elsie Burger
Oklahoma City,OK
Summary
Dynamic Medical Practice Administrator with experience in managing daily operations and developing high-performing teams. Proven track record in optimizing practice management, enhancing customer relationships, and driving staff development to achieve organizational goals.
Overview
32
32
years of professional experience
Work History
Medical Practice Administrator
Specsavers Medicross Princess Crossing
Roodepoort, South Africa
05.2010 - 07.2026
- Managed daily operations of the optical store effectively.
- Delegated work to staff, setting priorities and goals.
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Scheduled appointments and maintained accurate patient records efficiently.
- Reviewed patient charts for accuracy prior to submitting insurance claims.
- Coordinated with suppliers to ensure timely delivery of products.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured that all products were displayed in an organized manner.
Medical Practice Administrator
Specsavers Keywest
Krugersdorp, South Africa
06.2005 - 05.2010
- Managed daily operations of the optical store effectively.
- Delegated work to staff, setting priorities and goals.
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Scheduled appointments and maintained accurate patient records efficiently.
- Reviewed patient charts for accuracy prior to submitting insurance claims.
- Coordinated with suppliers to ensure timely delivery of products.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured that all products were displayed in an organized manner.
Medical Practice Administrator
Torga Optical Rosebank / Alberton
Rosebank , South Africa
05.2004 - 05.2005
- Managed daily operations of the optical store effectively.
- Delegated work to staff, setting priorities and goals.
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Scheduled appointments and maintained accurate patient records efficiently.
- Reviewed patient charts for accuracy prior to submitting insurance claims.
- Coordinated with suppliers to ensure timely delivery of products.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured that all products were displayed in an organized manner.
Personal Assistant
Allen Distribution Centre
Kyalami, South Africa
10.2000 - 04.2004
- Performed various clerical tasks and organized office areas to promote productivity.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Communicated effectively with clients and vendors to facilitate operations.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Maintained confidential files related to personnel records or other sensitive information.
Medical Practice Assistant
Torga Optical Westgate
Roodepoort, South Africa
11.1998 - 10.2000
- Managed daily operations of the optical store effectively.
- Delegated work to staff, setting priorities and goals.
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Scheduled appointments and maintained accurate patient records efficiently.
- Reviewed patient charts for accuracy prior to submitting insurance claims.
- Coordinated with suppliers to ensure timely delivery of products.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured that all products were displayed in an organized manner.
Hotel Reservations Agent
Glenburn Lodge
Muldersdrift, South Africa
06.1997 - 11.1998
- Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
- Arranged special accommodations for guests to enhance visitor experiences.
- Set up room blocks using group rooming lists to track and manage block room reservations.
- Processed cancellations and modifications according to hotel policies.
- Assisted guests with any problems or complaints they may have had during their stay at the hotel.
- Processed payments from customers using various methods such as credit cards, cash or bank transfers.
- Maintained updated knowledge of local attractions and services for guest recommendations.
Hotel Front Desk Receptionist
Crystal Springs Mountain Lodge
Pilgrims Rest, South Africa
11.1996 - 05.1997
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Maintained knowledge of local attractions to enhance guest experiences.
Optical Assistant
Roland Williams Optometrist
Randfontein, South Africa
06.1994 - 10.1996
- Greeted patients warmly and efficiently.
- Answered phones, scheduled appointments and managed patient information in the computer system.
- Coordinated with optometrists to ensure timely patient flow and service delivery.
- Supported optometrists during eye examinations by preparing necessary equipment.
- Assisted patients with frame selection and fitting for optimal comfort.
- Educated patients on proper contact lens care and usage techniques.
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Ordered new frames, lenses, and contact lenses when needed.
- Maintained a clean and organized display of eyewear products in the office.
- Cleaned and sterilized work surfaces before beginning each job
- Collaborated with team members to enhance overall patient experience in the clinic.
Education
High School Diploma -
High School Riebeeck
Randfontein, South Africa12-1993
Some College (No Degree) - Certificate in Fundamentals of MS Office XP
Damelin Education Group
Krugersdorp, South AfricaSkills
- Customer relationship management
- Professionalism
- Effective communication
- Medical ethics
- Team leadership
- Teamwork
- Staff development
- Workflow management
- Time management
- Practice management
- Financial operations oversight
Timeline
Medical Practice Administrator
Specsavers Medicross Princess Crossing
05.2010 - 07.2026
Medical Practice Administrator
Specsavers Keywest
06.2005 - 05.2010
Medical Practice Administrator
Torga Optical Rosebank / Alberton
05.2004 - 05.2005
Personal Assistant
Allen Distribution Centre
10.2000 - 04.2004
Medical Practice Assistant
Torga Optical Westgate
11.1998 - 10.2000
Hotel Reservations Agent
Glenburn Lodge
06.1997 - 11.1998
Hotel Front Desk Receptionist
Crystal Springs Mountain Lodge
11.1996 - 05.1997
Optical Assistant
Roland Williams Optometrist
06.1994 - 10.1996
High School Diploma -
High School Riebeeck
Some College (No Degree) - Certificate in Fundamentals of MS Office XP
Damelin Education Group