Elsie Dorval
Broward,FL
Summary
Highly organized and motivated individual with extensive experience in administrative and clerical work, including organizing meetings and managing filing systems. Seeking to leverage skills as a Program Support Assistant to serve veterans effectively. Proficient in assessing performance, managing time efficiently, and providing reliable and trustworthy support. Possesses strong attention to detail, excellent communication skills, and a positive attitude. Bilingual in English and Creole. Experienced in leadership roles, with the ability to work independently and collaboratively. Holds a Bachelor of Science in Supervision/Management and a Certificate in Sterile Processing/Surgical Technician.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OFFICE ASSISTANT
FIRST CLASS REAL ESTATE, INSURANCE & INCOME TAX
- Managed special events and programs, including participant check-in and directions
- Greeted customers and addressed inquiries for a positive experience
- Organized and prepared new case folders, maintaining file organization
- Translated governing board directives into service policies for participant needs
- Demonstrated efficiency in completing duties and handling high work volumes
- Supported clerical tasks like filing, shredding, and document organization
- Maintained client information confidentiality to uphold privacy standards.
CERTIFIED STERILE PROCESSING LEAD TECH
UNIVERSITY OF MIAMI HOSPITAL
12.2021 - Current
- Apply supervisory skills to oversee administrative tasks, such as managing calendars and delegating assignments to support staff
- Enforce quality control in office operations to ensure accuracy and compliance with organizational standards in document preparation, data entry, and record-keeping
- Manage inventory levels of sterile supplies and equipment, including ordering, receiving, and stocking items to ensure availability for surgical procedures and other medical activities
- Support new personnel by familiarizing them with office procedures, software, and customer service protocols for seamless integration into the team
- Maintain organized records of office activities, correspondence, and transactions, preparing reports and summaries for management review and decision-making purposes
- Collaborate with other departments, such as surgery, nursing, and infection control, to coordinate sterile processing activities, address concerns, and ensure efficient workflow throughout the healthcare facility.
MEDICAL SUPPLY LEAD TECHNICIAN
MIAMI VA MEDICAL CENTER
01.2020 - Current
- Perform filing, copying, and processing paperwork to ensure organized and efficient departmental operations
- Answer multi-line phone system promptly by the third ring, directing callers to the appropriate staff member or department with professionalism and courtesy
- Execute necessary paperwork for each patient, including patient stickers, to maintain accurate records and facilitate seamless patient care processes
- Responsible for checking the schedule for the next day's surgeries, ensuring readiness and preparedness for upcoming procedures
- Operate, maintain, clean, and troubleshoot medical equipment to ensure optimal functionality and safety standards are met, including addressing malfunctions promptly
- Perform decontamination of surgical instruments and equipment to maintain sterile conditions and prevent the spread of infections
- Perform daily tests, ensure compliance, and document results.
Education
Bachelor of Science Supervision Management -
Miami Dade College
Miami, Florida05.2018
Certified Sterile Processing / Surgical Technician - undefined
Lindsey Hopkins Tech
Miami, Florida01.2010
Skills
- English
- Creole
- Efficient Office Management: Proficient in maintaining organized filing systems, managing schedules, and records to facilitate seamless office operations
- Excellent customer services
- Strong Attention to Detail
- Leadership
- Result oriented
- Reliable and professional
- Time management
- Team player
- Fast learner
- Highly motivated
- Problem solving
- Administrative Support
- Scheduling
- Customer Service
Certification
CBSPD
References
Available upon request
Timeline
CERTIFIED STERILE PROCESSING LEAD TECH
UNIVERSITY OF MIAMI HOSPITAL
12.2021 - Current
MEDICAL SUPPLY LEAD TECHNICIAN
MIAMI VA MEDICAL CENTER
01.2020 - Current
OFFICE ASSISTANT
FIRST CLASS REAL ESTATE, INSURANCE & INCOME TAX
Bachelor of Science Supervision Management -
Miami Dade College
Certified Sterile Processing / Surgical Technician - undefined
Lindsey Hopkins Tech
CBSPD
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