Elsie Hernandez
Austin,Texas
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expertly assisting executive team using exceptional communication and strong discretion with the ability to handle multiple projects simultaneously.
Overview
8
8
years of professional experience
Work History
Executive Assistant to SVP of Engineering
Cloudflare
03.2021 - 05.2023
- Supported SVP of engineering and executive team.
- Handled confidential and sensitive information with discretion and tact.
- Strengthened relationships with fellow EAs, fostering trust and collaboration across organization.
- Optimized SVPs time by being the gatekeeper of his calendar.
- Prepared and managed several excel spreadsheets for travel budget planning to distribute to the team.
- Organized logistics and materials for each meeting and took detailed notes for the SVP.
- Coordinated events and worked on ad hoc projects.
- Updated and maintained confidential databases.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed senior management calendars, scheduling meetings and travel coordination as needed.
- Completed visa paperwork for overseas travel.
Executive Assistant
Ferrovial Services
04.2021 - 12.2021
- Supported CEO and 5 VPs
- Maintained confidentiality with sensitive documents.
- Processed travel expenses and reimbursements for executive team.
- Created and maintained strong working relationships with EA's based in our Spain office.
- Streamlined executive communication between our Austin office and Spain office by managing emails and scheduling meetings.
- Served as liaison between departments to facilitate effective communication throughout company.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation.
- Facilitated training and onboarding for office manager.
- Oversaw office manager
- Coordinated events and worked on ad hoc projects.
Executive Assistant
Capital Asset Exchange
06.2018 - 04.2021
- Supported the CEO, President, and 2 VPs.
- Collaborated on business travel arrangements for the Traders.
- Managed office affairs in our Austin, California, Taiwan, and Budapest offices.
- Entrusted with a company card for all office and executive expenses
- Handled personal and sensitive information with the upmost discretion.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Organized and coordinated monthly meetings.
- Coordinated events for staff members to boost morale within the workplace.
- Organized travel arrangements and accommodations for the CEO and his family.
- Maintained discretion when communicating between office and home staff.
- Served as a personal liaison for the home staff and the CEOs pilots.
Director of Admissions
Park Manor Bee Cave
07.2016 - 05.2017
- Served as the primary contact for coordination of facility tours, incoming family greetings and admissions paperwork.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with the administrators objectives.
- Increased admission rates by fostering strong relationships with nearby hospitals and specialty doctors in the skilled nursing community.
- Collaborated with the building Administrator and nursing staff to increase admissions and discuss improvements.
- Coordinated marketing events.
Administrative Assistant
Park Bend SN Health Center
07.2015 - 07.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Assisted in admitting patients, and helping families complete paperwork.
- Coordinated patient rides to/from doctor appointments.
- Answered multi-line phone system, routing calls, and delivering messages to nursing staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to patient, families, and Doctors and maintaining strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests.
Education
Bachelor of Arts in Spanish -
Texas State University
San Marcos, TX12.2015
Skills
- Excel spreadsheets
- Advanced MS Office Suite
- Software Knowledge
- Spreadsheet tracking
- Calendar and Scheduling Software
- G-Suite
- Trello
- Concur
Timeline
Executive Assistant
Ferrovial Services
04.2021 - 12.2021
Executive Assistant to SVP of Engineering
Cloudflare
03.2021 - 05.2023
Executive Assistant
Capital Asset Exchange
06.2018 - 04.2021
Director of Admissions
Park Manor Bee Cave
07.2016 - 05.2017
Administrative Assistant
Park Bend SN Health Center
07.2015 - 07.2016
Bachelor of Arts in Spanish -
Texas State University
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