Elsie Hurd
Placerville
Summary
Dynamic and results-oriented professional with extensive experience at Marshall Medical Group, adept in insurance verification and enhancing patient relations. Excelled in reducing wait times and ensuring patient confidentiality, demonstrating a strong blend of technical proficiency and interpersonal skills. Proven track record in improving patient registration processes and compliance with HIPAA regulations.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
4
4
years of professional experience
Work History
Patient Registration Representative
Marshall Medical Group
11.2020 - Current
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Education
No Degree - Business
Cabrillo College
Aptos, CASkills
- Payment collection
- Insurance verification
- Patient confidentiality
- Eligibility determination
- Patient relations
- Appointment scheduling
Timeline
Patient Registration Representative
Marshall Medical Group
11.2020 - Current
No Degree - Business
Cabrillo College
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