Elsie Martinez
Goshen ,IN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
SpartanNash
09.2021 - Current
- Used POS system to accurately enter orders and process payments.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Goshen High School
Goshen, IN06.2024
Skills
- Customer Service
- Team Leadership
- Espresso machine operation
- Espresso preparation
- Order Taking
- Friendly and outgoing
- Drink customization
- Cleaning and sanitizing
- Payment Processing
- Team Player
- Exceptional customer service
- POS System Operation
- Supply Restocking
- Cash Register Operation
- Adaptive and creative
- Reliable and Dependable
- Beverage Preparation
- Menu Memorization
- Excellent memory
- Flexible Schedule
- Active Listening
- Problem-Solving
- Attention to Detail
- Cleanliness
Languages
Spanish
Native or Bilingual
Timeline
Barista
SpartanNash
09.2021 - Current
Goshen High School
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