Elsie Mercado
Menifee,CA
Summary
Personable and energetic professional committed to delivering excellence in all facets of customer service and administrative support. Brings a positive attitude and committed to continuous learning, improvement and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Canyon Crest Country Club
04.2023 - 08.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Business Development Consultant
Kia Motors America
02.2019 - 09.2021
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Conducted market research and analyzed industry trends to inform business development strategies.
- Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
- Leveraged social media platforms to increase brand awareness and generate new business leads.
Education
Bachelor of Arts - Business-Marketing
California State University, Fullerton
Fullerton, CA12-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Administrative support
- Professional demeanor
- Service-oriented mindset
- Team collaboration
- Courteous and professional
- Problem-solving
Certification
Google Analytics - LinkedIn
Project Management - Monday.com
Employer Branding - LinkedIn
CPR/AED/ First Aid
Languages
Spanish
Full Professional
Timeline
Receptionist
Canyon Crest Country Club
04.2023 - 08.2024
Business Development Consultant
Kia Motors America
02.2019 - 09.2021
Bachelor of Arts - Business-Marketing
California State University, Fullerton
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