Hi, I’m
Elsie Valentin
Fairview,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Freight Forwarding industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
years of professional experience
Work History
UTC Overseas, Inc.
Import Ocean Customer Service
01.2011 - 03.2023
Job overview
- Managing Air & Ocean Cargo
- Sending Arrival Notice
- Tracking Cargo
- Updating Customer
- Paying Steamship Line
- Obtaining Delivery Quotes
- Managing Delivery
- Sending Customer Inventory Report
APA Transportation
Import Supervisor
01.2003 - 12.2010
Job overview
- Supervising daily operations of Container Freight Station
- Supervising 5 Import Personnel
- Preparation of customs documents PTT, IT, IE
- Customer Inventory Reports
- Customer Service
- Billing Freight Charges
- Obtaining Delivery Quotes
- Arranging Delivery to Client
Education
Union County CollegeElizabeth, NJ
No Degree from Administrative Assistance
University Overview
- Learning all Microsoft Applications
- Creating Power Point presentations
- Typing 60 wpm
- Communications, writing
James J Ferris High SchoolJersey City, NJ
High School Diploma
06.1981
University Overview
- Have some college education, no degree
- Montclair State University Scholarship Recipient
- Saint Peter's College Scholarship Recipient
- Entered AP course in Calculus
Skills
- Customer Account Management
- Customer Support
- Calm and Professional Under Pressure
- Customer Interaction
- Microsoft Excel
- Document and Records Management
- Shipment Updates
- Service Delivery
Languages
Spanish
Native or Bilingual
Timeline
Import Ocean Customer Service
UTC Overseas, Inc.
01.2011 - 03.2023
Import Supervisor
APA Transportation
01.2003 - 12.2010
Union County College
No Degree from Administrative Assistance
James J Ferris High School
High School Diploma
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