MARIA ALEJANDRA REYES
Doral,United States
Summary
Logistics specialist adept in international freight forwarding and customer account management. Skilled in coordinating ocean import operations, managing documentation, and ensuring compliance to prevent delays. Leverages stakeholder relationships to drive process improvements and enhance service delivery across the supply chain.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Solutions Specialist - Ocean Import (Key Account Operations Coordinator)
Customer Solutions Specialist - Ocean Import
06.2021 - Current
- Managed end-to-end ocean import operations for key accounts, including TBC Corporation and JC Penney, achieving timely shipment execution and enhancing customer satisfaction.
- For TBC Corporation, oversee the complete import process through final delivery across multiple U.S. locations, ensuring efficient cargo movement and transportation coordination.
- Manage JC Penney import shipments through port arrival, coordinating documentation, shipment milestones, carrier communication, and operational updates.
- Manage import documentation, customs clearance coordination, and cargo release processes to prevent delays.
- Monitored shipment milestones and carrier performance to improve visibility and elevate service levels.
- Resolved operational issues, including demurrage, detention, and documentation discrepancies, supporting cost control initiatives and ensuring seamless operations.
- Support account management activities by coordinating customer requirements, operational updates, and process improvements.
- Serve as a key point of contact between TBC Corporation, JC Penney, carriers, brokers, and internal teams to ensure effective communication and issue resolution.
Air Import Agent
Embraer
12.2019 - 06.2021
- Manage end-to-end air import operations for the Embraer account, ensuring timely shipment execution and customer satisfaction.
- Coordinated international shipments from Europe to U.S., managing pre-alerts, customs clearance, and final delivery to ensure seamless operations.
- Coordinate with customs brokers to ensure smooth clearance processes and resolve documentation issues promptly.
- Monitor shipment milestones and maintain accurate tracking records throughout the shipping cycle.
- Serve as the main point of contact between the customer and DSV, managing operational communication and service expectations.
- Provided dedicated customer support, delivering proactive solutions to prevent delays and enhance shipment performance.
- Arrange transportation to customer locations in Melbourne and Jacksonville, Florida.
- Prepared and validated weekly customer billing reports, ensuring accuracy of shipment details and charges for transparent invoicing.
LCL Arrival Notices Senior Document Processing Agent
Ocean Service Center
08.2019 - 12.2019
- Monitored and responded to Arrival Notice requests via shared service channels, ensuring timely processing.
- Prepared and distributed rated Arrival Notices with supporting documentation to brokers and stakeholders, facilitating smooth customs processes.
- Manage ocean import shipments and customer service activities, ensuring compliance with operational guidelines and KPIs.
- Reviewed commercial and shipping documentation, identified discrepancies, and coordinated resolutions with origin and destination teams to maintain compliance.
- Maintain accurate shipment records and update cargo details in Cargo Point systems.
- Identify and escalate potential claims, ensuring proper communication and preliminary claim management.
- Collaborate with Import Customer Service teams to resolve discrepancies and ensure accurate shipment documentation.
- Obtained 7512 documentation from necessary parties to facilitate customs processes.
- Managed job costing processes to align with billing updates for COD accounts. and billing updates with BSC billing teams for COD accounts.
LCL Import Customer Service Agent
05.2019 - 07.2019
- Managed end-to-end ocean import shipments, achieving timely execution and enhancing customer satisfaction.
- Coordinate cargo availability, release processes, and track & trace activities.
- Ensure compliance with IFS, AMS, and operational requirements.
- Manage and mitigate potential storage charges, liabilities, and shipment delays.
- Handle preliminary claims and provide solutions to minimize operational risks.
- Coordinated communication among customers, consolidators, logistics providers, and internal teams to streamline operations.
- Monitored KPI performance and provided operational support to consistently meet service expectations.
Tariff & Management Coordinator
03.2018 - 04.2019
- Managed and maintained buying rates for Transpacific Eastbound trade lanes, ensuring competitive pricing.
- Validate and upload carrier service contracts into the General Pricing Management system within established timelines.
- Review and analyze new carrier contracts to ensure accuracy and compliance.
- Identify and resolve discrepancies between service contracts and pricing systems.
- Maintain and update USA selling rates across internal systems.
- Create and validate customer selling rate templates for SAP TM PT3 updates.
- Collaborated with Trade Lane Managers, Origins, TLMS, GBS, and Dispute teams to resolve pricing inquiries and align on requirements.
- Participated in weekly meetings to review and discuss contract updates, pricing changes, and align on business needs.
Billing and Validation Agent
09.2015 - 02.2018
- Manage carrier billing and payment processes, ensuring accuracy and compliance with service agreements.
- Validate and process carrier invoices through Single Client and internal systems.
- Resolved invoice discrepancies and billing disputes with carriers to ensure accurate billing and maintain strong vendor relationships.
- Process payments through PayCargo and other payment methods.
- Request and track accruals, credits, and financial adjustments.
- Coordinate with business units to address inquiries and ensure accurate file management.
- Delivered reports to management on carrier payables, enhancing visibility for informed decision-making.
- Attended weekly meetings to address operational issues and facilitate timely resolutions.
Education
BACHELOR'S DEGREE - INDUSTRIAL ENGINEERING
Yacambu University
Venezuela07-2002
Skills
- Ocean Import Operations
- Air Import Operations
- Customs Compliance
- Freight forwarding
- Global logistics
- Claims resolution
- Issue Resolution
- Process Improvement
- Data Management
- Project Coordination
- Stakeholder Management
- Customer Account Management
Certification
Cargowise Certified Operator specializing in Customs, Forwarding, and Transport, WiseTech Academy, 01/25, 04/27
Timeline
Customer Solutions Specialist - Ocean Import (Key Account Operations Coordinator)
Customer Solutions Specialist - Ocean Import
06.2021 - Current
Air Import Agent
Embraer
12.2019 - 06.2021
LCL Arrival Notices Senior Document Processing Agent
Ocean Service Center
08.2019 - 12.2019
LCL Import Customer Service Agent
05.2019 - 07.2019
Tariff & Management Coordinator
03.2018 - 04.2019
Billing and Validation Agent
09.2015 - 02.2018
BACHELOR'S DEGREE - INDUSTRIAL ENGINEERING
Yacambu University