SEDA BOZDEMIR
James Island
Summary
Senior Ocean Import & Export Specialist with expertise in process optimization and client retention. Experienced in strategic account management and contract negotiation, utilizing data analysis for customized logistics solutions. Demonstrated ability to foster collaboration and achieve operational efficiencies. Committed to delivering customer-centered support for local and international clients while embracing new challenges and opportunities for advancement.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Senior Ocean Import & Export Specialist
DHL Global Forwarding
North Charleston
10.2022 - Current
- Manage end-to-end international shipments while leading coordination across carriers, customers, brokers, and internal stakeholders.
- Managed high-value accounts as a key client-facing partner, ensuring service excellence and client retention.
- Support business development efforts by identifying growth opportunities, contributing to RFQs, and delivering tailored logistics solutions.
- Lead cross-functional collaboration to ensure seamless operational handovers from sales to execution teams.
- Drove process improvements and project initiatives to enhance transit time and operational efficiency.
- Resolve complex operational challenges, minimizing disruptions and maintaining customer satisfaction.
- Utilized data insights and reporting tools to track performance and inform strategic decisions.
Export Reefer Traffic Specialist
Mediterranean Shipping Company
Mount Pleasant
12.2021 - 09.2022
- Managed temperature-controlled cargo operations, ensuring compliance and optimal routing for sensitive shipments.
- Collaborated with clients to create customized logistics solutions that optimized costs and met specific needs.
- Contributed to pricing strategies that supported account growth and aligned with business development initiatives.
- Strengthened customer relationships through proactive communication and consistent service delivery.
Intermodal Specialist
Mediterranean Shipping Company
Baltimore
12.2019 - 12.2021
- Oversaw intermodal transportation projects, optimizing routing and carrier selection to enhance operational efficiency and reduce costs.
- Provided real-time shipment visibility and resolved issues, improving customer experience and satisfaction.
- Delivered market insights and operational analysis to inform strategic planning and guide decision-making.
Key Accounts Sales Executive
ADA Shipping
Istanbul
06.2014 - 04.2017
- Managed key accounts, expanded customer portfolios, and increased revenue through strategic engagement, enhancing long-term client relationships.
- Led business development initiatives that identified and secured new clients in competitive freight forwarding markets, contributing to overall market share growth.
- Directed RFP/RFQ processes, aligned commercial proposals with operational capabilities to ensure client needs were met effectively.
- Developed and executed market penetration strategies, achieving measurable growth targets.
Ocean Export Specialist
Easttrans Logistics
Istanbul
05.2011 - 04.2014
- Managed export operations, including booking, documentation, and carrier coordination.
- Negotiated competitive rates and implemented cost-saving initiatives.
- Supported sales teams with operational insights for customized client solutions.
Operations Specialist
Ekol Logistics
Istanbul
09.2008 - 05.2010
- Coordinated shipment execution and tracked delivery across multiple transport modes to ensure timely arrivals.
- Managed claims and implemented process improvements that enhanced service quality and reduced resolution times.
- Coordinated daily logistics operations to streamline supply chain processes.
- Managed inventory control systems to ensure accurate stock levels.
- Developed training materials for new staff on operational procedures.
Education
Google Project Management Certificate -
GOOGLE
03-2026
Supply Chain Management Certificate -
Michigan State University
01-2019
International Business Management -
University of Colorado Boulder
01-2018
A.S. - International Logistics & Supply Chain
Beykent University
01-2015
Skills
- Account management
- Project management
- Business development and planning
- Logistics Data Analysis
- Vendor Relationship Management
- Contract negotiation
- Proposal management
- Market Analysis
- Risk Management & Problem Resolution
- Business growth strategy
- Systems: CW1, Microsoft Office Suite
- Ocean Freight Management
- Import and Export Operations Management
- Process improvement
- Revenue growth
Accomplishments
- Drove revenue growth by identifying and developing new business opportunities within existing and new accounts.
- Led process improvement initiatives that enhanced operational efficiency and reduced transit delays.
- Successfully managed complex, high-value shipments and key accounts, ensuring consistent service excellence.
- Negotiated contracts and rates, delivering cost savings and increased profitability.
- Acted as a bridge between sales and operations, ensuring alignment and successful project execution.
Languages
English
Full Professional
Turkish
Native/ Bilingual
Italian
Elementary
Certification
SIXSIGMA YELLOW BELT
Timeline
Senior Ocean Import & Export Specialist
DHL Global Forwarding
10.2022 - Current
Export Reefer Traffic Specialist
Mediterranean Shipping Company
12.2021 - 09.2022
Intermodal Specialist
Mediterranean Shipping Company
12.2019 - 12.2021
Key Accounts Sales Executive
ADA Shipping
06.2014 - 04.2017
Ocean Export Specialist
Easttrans Logistics
05.2011 - 04.2014
Operations Specialist
Ekol Logistics
09.2008 - 05.2010
Google Project Management Certificate -
GOOGLE
Supply Chain Management Certificate -
Michigan State University
International Business Management -
University of Colorado Boulder
A.S. - International Logistics & Supply Chain
Beykent University