Aretha Tucker
Stockton,CA
Summary
Hardworking and detail-oriented Senior Air Export Specialist dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable. Looking to offer 23 years of experience to challenging new role with room for advancement.
Overview
24
24
years of professional experience
Work History
Import/Import Export Specialist
Green Worldwide Shipping
Tacoma, WA
07.2022 - 03.2023
- Accurately reviewed, and processed documents from shipper or overseas agents/customers.
- Handled booking request from shipper or overseas agents/customer to coordinate the freight movement to destination
- Negotiated or quoted agent fees and pricing per client in order to process invoices accurately.
- Followed customers SOP.
- Updated shipment status, issued arrival notice, obtain documents for customs entries.
- Communicate with customs brokers to confirm customs release status.
- Prepared customs entry a packet. Filed AES
- Communicated freight release with steamship lines to confirm cargo availability.
- Responded in a timely manner to customer/agent request regarding shipment status by phone or email.
- Notified my supervisor /manager when questions or issues were beyond my scope of my responsibility.
- Followed all domestic and international shipping regulations.
Air Export Supervisor
Yusen Logistics
Kent, WA
08.2016 - 04.2022
- Took booking requests, ensure bookings were made at current and accurate rates, consolidate shipments and followed local policies concerning the routing of shipments in the most cost effective and time efficient route.
- Collaborated with logistics team members regarding issues affecting transportation or customs clearance activities.
- Established standard operating procedures for carrying out tasks related to exports efficiently and effectively.
- Coordinated with external vendors such as freight forwarders or customs brokers when needed for smooth execution of shipments abroad.
- Communicate effectively with carriers, origin and destination locations regarding shipment status, special handling and delivery processes
- Ensure current buying/selling rates are set up for all export shipments handled by the Branch before making necessary bookings
- Ensure accuracy and completeness of export documentation–review and verify documentation and obtain any missing export documentation (power of attorney, commercial invoice, packing list, export licenses, SLIs, routed transaction letters, etc.)
- Assist with the drafting of Standard Operating Procedures (SOP)
- Upon management approval of SOPs, ensure that each specific account SOP is in place and followed
- Proactively notify customers of any delays regarding export of their cargo
- Reports customer complaints escalate shipping problems to management and participate in problem resolution
- Assist with warehouse and inventory tasks
- Provide support in ensuring compliance with all export shipments within the branch–implement regulatory compliance procedures as established by the regional compliance team ; monitor Export Agents’ shipment activities to ensure full compliance
- Handle special shipments involving perishables, dangerous goods, department regulated shipments, and/or special accounts
- Ensure files are organized, complete, and closed in a timely manner
- Provide assistance and guidance to Export Agents in daily work interactions–to identify, organize and coordinate customer shipping requirements; to prepare documents accurately and efficiently
- Assist Export Agents in creating solutions to simplify and expedite cargo flow
- Review SOP’s with Export Agents, and provide training as needed.
- Managed customer relationships by providing excellent service throughout the entire shipping process.
- Supervised and coordinated the preparation of export documents for shipments.
- Monitored shipping schedules to ensure timely delivery of orders.
- Ensured compliance with all international trade regulations, including customs laws and currency restrictions.
- Developed and implemented procedures for efficient handling of export operations.
- Negotiated freight rates with carriers and brokers to secure best possible pricing.
- Maintained accurate records of all exports, including invoices, packing lists, certificates of origin, bills of lading.
- Assisted in resolving customer complaints related to export shipments or international payments.
Import Specialist
Tigers USA Global Logistics
Kent, WA
10.2014 - 06.2016
- Manage customer service and operations for all international air and ocean import freight activities in order to exceed customer service expectations while maintaining compliance
- Movement of freight from the point of origin as well as customs related responsibilities
- Arranging collection and deliveries of freight for both international air and ocean import moves
- Taking operational, routing, and customer service responsibility for all files and shipments handled
- Using preferred list of truckers and vendors to identify customer solutions based on rates and service
- Acting liaison between shippers, consignees, and air/ocean carriers
- Completing all necessary import documentation to remain compliant with regulations
- Determining/recommending shipment costs and routing options to the customer for their selection
- Completing quotes with oversight for customers, sales personnel, and overseas stations/agents
- Entering import shipment information into the system
- Received, reviewed, and processed ISF documentation, following up with origin offices for clarifications and resolutions on paperwork, obtaining ISF filing status, and following all processes to ensure rejected, late or no matches are resolved
- Monitoring for shipment arrival notice
- Establishing and maintaining a positive relationship with both internal and external customers and vendors
- Providing classification recommendations to customers with approval from the department manager
- Clearing shipments/entries through US Customs
- Handling clearance for other government agencies
- Coordinating and preparing all necessary import documentation for CBP
- Participating in client meetings alongside other members of the team
- Responding to any customer questions concerning import milestones, shipment status, & charges
- Remaining within company guidelines when addressing customer inquiries regarding shipments
- Brainstorming workable solutions for customer issues with the team and department manager
- Processing the billing and invoicing for the shipment.
Customer Service Rep /Entry Writer
FedEx Trade Networks
Auburn, WA
12.2011 - 10.2014
- Determine accurate tariff classification and value for U.S
- Customs and Border Protection (CBP) entry and entry summary
- Determine the applicability of other government agency requirements to import shipments and collect the necessary information to make proper declarations
- When applicable, input required data into the system for transmission to other federal agencies, such as Food & Drug Administration (FDA), Environmental Protection Agency (EPA) and Federal Communications Commission (FCC)
- Coordinate additional billings and corrections to data, to correct CBP rejects, census warnings, etc
- Operate data entry equipment, keying data, and other information in a prescribed format
- Determine documents for presentation to CBP, retention in our file, and for distribution to our client or others
- Use data dictionary, when available, to classify goods
- Transmit all data required for CBP and other government agency release and delivery
- Monitor Automated Broker Interface (ABI) transmissions and correct errors when required
- Under the guidance of Customer Service Coordinator, maintain master files and data dictionary by updating customer records with proper classification for products imported by customer
- Work closely with other team members to provide high quality service
- Dispatched to trucker to deliver freight to the customer.
Finance Specialist
Serco Inc
Fort Lewis, WA
08.2010 - 12.2011
- Reviewed source substantiating and supporting pay documents to ensure completeness, Authentication, accuracy and compliance with applicable DFAS and DOD regulations, policies and precedents
- Inform service members of the collection action taken and options for remission or waiver
- Research Master Military Pay Account (MMPA) to verify, edit and correct transaction
- Audited and established military pay accounts for new active duty Soldiers
- Coded documents in an automated pay system used to enter, review, or change information for individual pay accounts
- Verify that payments have or has not been paid for their (TLA) Travel and Lodging Allowance (TLA) payments
- Verified and edited transactions to ensure the accuracy of transactions processed and annotated corrective action taken
- Reviewed errors reports and actions rejected by DFAS to determine reason for rejections and performed corrective action
- Provided customer service to Soldiers, facilitated one-on-one assistance as needed
- Responded to email and telephone inquiries from customers on the statuses of their pay actions
- Audited, balance, and closed out military leave records or reconstructed as necessary
- Versed in all military pay systems including but not limited to CMS, DJMS, and DMO
- Operate financial software to determine pay entitlements, travel policy issues, transaction and other problems
- Knowledge of transportation regulations with respect to travel procedures, restrictions and allowances
- Conduct daily audits of all payroll actions ensure accuracy and proper entitlements Open Case Management System (CMS) for over payments, under payments
- Assist at the front counter to help Service Member with any Finance question or issues.
Entry Write / Traffic Coordinator /Leader
DHL Global Forwarding
SeaTac, WA
12.2003 - 02.2009
- Responsible for all import related activities including all aspects of processing, tracking, arrange pickup, delivery of freight and documentation of inbound freight
- Received all inbound Government and Commercial Bill of Lading and or airway bill
- Maintained files, tracked all shipment actions and verifying accuracy of information, completion of action, signatures, and receipts
- Input, reviewed, and compiled transportation data, documentation, including assigning harmonized codes, import customs clearance, and other government agency released, arranging door deliveries for all shipments including AOG's
- Made payments and or billed for import freight costing, storage
- Skilled in working with bills of lading and airway bills, preparing checks and vouchers for ISC fees and storage charges
- Maintained the daily expedited list, for shipments that needed the same day arrival and deliver
- Daily billing and daily reports, such as the expectation report and the date report
- Authorized to generate, print and sign checks up to 20,000.00 per check.
Entry Writer / Specialized Account Administrator
Schenker Inc
SeaTac, WA
05.1999 - 11.2003
- Responsible for all import related activities including all aspects of processing, tracking, arrange pickup, delivery of freight and documentation of inbound freight
- Received all inbound Government and Commercial Bill of Lading and or airway bill
- Maintained files, tracked all shipment actions and verifying accuracy of information, completion of action, signatures, and receipts
- Input, reviewed, and compiled transportation data, documentation, including assigning harmonized codes, import customs clearance, and other government agency released, arranging door deliveries for all shipments including AOG's
- Made payments and or billed for import freight costing, storage
- Skilled in working with bills of lading and airway bills, preparing checks and vouchers for ISC fees and storage charges
- Worked with Boeing carriers and suppliers for years experienced working with various inbound freight procedural clerical duties in order to prepare and/or review a variety of freight related forms for procedural accuracy and consistency of information between documents and to process them to appropriate activities
- Authorized to generate, print and sign checks up to 20,000.00 per check.
Education
Associate of Arts - Business Administration
Southwest Business College
Hayward, CA09.1989
Skills
- Customer Support
- Import/Export
- Data Entry
- Leadership
- SAP
- Account Receivable
- Microsoft Word
- Multitasking
- Interpersonal Communication
- Account Management
- Document Preparation
- Shipment Scheduling
- Product Classification
- CargoWise
- Ocean exports
- Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The strongest people are not those who show strength in front of us, but those who win battles we know nothing about
Timeline
Import/Import Export Specialist
Green Worldwide Shipping
07.2022 - 03.2023
Air Export Supervisor
Yusen Logistics
08.2016 - 04.2022
Import Specialist
Tigers USA Global Logistics
10.2014 - 06.2016
Customer Service Rep /Entry Writer
FedEx Trade Networks
12.2011 - 10.2014
Finance Specialist
Serco Inc
08.2010 - 12.2011
Entry Write / Traffic Coordinator /Leader
DHL Global Forwarding
12.2003 - 02.2009
Entry Writer / Specialized Account Administrator
Schenker Inc
05.1999 - 11.2003
Associate of Arts - Business Administration
Southwest Business College
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