Elsy Flores
Antioch,TN
Summary
Well-rounded professional with a strong background in quality control and customer service, honed at Assurant. Proven ability to train and mentor staff, ensuring compliance with safety standards while enhancing team efficiency. Recognized for building relationships and delivering exceptional service, contributing to positive guest experiences in dynamic environments.
Overview
11
11
years of professional experience
Work History
Associate Inspector
Assurant
11.2021 - Current
- Utilized inspection tools and software to streamline data collection processes.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Involved and experience in all scopes of research AT&T area.
- Trained new staff on inspection protocols and safety procedures, enhancing team efficiency.
Server
Maria Bonita Mexican Restaurant
07.2019 - 10.2022
- Trained new servers on restaurant procedures and service protocols effectively.
- Maintained cleanliness and organization of dining area to meet health standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Waitress
Margarita House Mexican Restaurant
04.2016 - 07.2019
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Supported training of new staff on restaurant protocols and customer service practices.
- Engaged with customers to ensure satisfaction, addressing inquiries and resolving concerns promptly.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Banquet Server
Hermitage Hotel
09.2014 - 04.2016
- Assisted in setting up banquet rooms, including arranging tables, chairs, and linens according to specifications.
- Engaged with guests to address inquiries and resolve issues promptly, enhancing overall experience.
- Followed safety protocols for food handling and event setup, contributing to successful operations.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
Associate's Degree - Executive Bilingual Secretary
Instituto Bilingüe IBC
San Pedro Sula, Honduras11.1998
Skills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Relationship building
- Time Management
- Customer service
- Teamwork and collaboration
- People-oriented
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Associate Inspector
Assurant
11.2021 - Current
Server
Maria Bonita Mexican Restaurant
07.2019 - 10.2022
Waitress
Margarita House Mexican Restaurant
04.2016 - 07.2019
Banquet Server
Hermitage Hotel
09.2014 - 04.2016
Associate's Degree - Executive Bilingual Secretary
Instituto Bilingüe IBC