Elsy Hernandez
Tallahassee,FL
Summary
Proactive Child Care Program Specialist, currently in school with diverse experience in child care analysis, call center operations, bartending, and rehab nursing. Excelling in data entry, project management, and customer service while maintaining confidentiality and resolving complex issues. Bringing critical thinking and bilingual communication skills to advance career opportunities.
Overview
7
7
years of professional experience
Work History
Child Care Program Specialist
Department Of Children and Families, State of Florida
01.2024 - 09.2024
- Conducted thorough analysis of applications for prospective childcare providers.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Formatted documents using Microsoft products follow specific corporate style guides.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with state regulations.
- Communicated with supervisors and colleagues to process data quickly and resolve issues.
- Obtained background check data on characters and personal histories while identifying potential risks within applicant backgrounds through careful examination of criminal history and employment records.
- Trained and mentored numerous new personnel hired to fulfill various roles.
Call Center Representative
Lyneer Staffing DCF
03.2023 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Helped analyze transcripts and guide students to complete training in an orderly manner.
Bartender/Server
The Edison/El Patron
04.2017 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
06.2021 - 02.2022
- Provided hands-on assistance during physical therapy sessions as needed, supporting therapists in achieving desired outcomes.
- Maintained accurate documentation of patient progress, ensuring continuity of care throughout the rehabilitation process.
- Assisted patients in regaining independence through targeted exercises and adaptive equipment use.
- Performed ongoing assessments of patient status, adjusting care plans as needed to optimize outcomes.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
Associate of Science -
Keiser University
Tallahassee12.2025
Certified Nurse Assistant - Nursing
Tallahassee State College
Tallahassee11.2021
Skills
- Bilingual
- Writing/typing/communication skills
- Customer Service
- Critical Thinking
- Data Entry
- Project Management
- Problem-solving abilities
- Applications Development
Timeline
Child Care Program Specialist
Department Of Children and Families, State of Florida
01.2024 - 09.2024
Call Center Representative
Lyneer Staffing DCF
03.2023 - 01.2024
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
06.2021 - 02.2022
Bartender/Server
The Edison/El Patron
04.2017 - 03.2023
Associate of Science -
Keiser University
Certified Nurse Assistant - Nursing
Tallahassee State College
Similar Profiles
LAISYN DIAZLAISYN DIAZ
Eligibility Specialist II at Department Of Children and Families, State of FloridaEligibility Specialist II at Department Of Children and Families, State of Florida
Natalie HernandezNatalie Hernandez
Eligibility Specialist at Department Of Children and Families, State of FloridaEligibility Specialist at Department Of Children and Families, State of Florida
Sharon JenningsSharon Jennings
Family Support Worker at Department Of Children and Families, State of FloridaFamily Support Worker at Department Of Children and Families, State of Florida