Elsy Urquia
Millstone,NJ
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
Work History
Waitress
Martells Tiki Bar
04.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
Longhorn Steakhouse
10.2018 - 04.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Communication Disorders
Brookdale Community College
Lincroft, NJSkills
- Guest Flow
- Maximizing Profitability
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Communication Skills
- Active Listening
Timeline
Waitress
Martells Tiki Bar
04.2023 - Current
Waitress
Longhorn Steakhouse
10.2018 - 04.2023
Communication Disorders
Brookdale Community College
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