ELTON ALVAREZ
NY Nesconset,NY
Summary
Accomplished Service Director with a proven track record at COMPETITION AUTO GROUP, enhancing team performance and customer satisfaction through strategic planning and effective leadership. Expert in operations management and relationship building, significantly improving service processes and client engagement. Skilled in complaint handling, demonstrating a strong commitment to excellence and a results-driven approach.
Overview
29
29
years of professional experience
Work History
Service Director
COMPETITION AUTO GROUP
05.2011 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Collaborated with service team to identify opportunities for process improvement, reducing downtime and increasing productivity and good customer service.
- Improved customer satisfaction by implementing efficient service processes
Service Manager
Atlantic Auto Group
10.2007 - 10.2011
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and offer available solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Service Manager
New Rochelle Toyota Lia Auto Group
02.2005 - 02.2006
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Asst Service Manager /Automotive Service Manager
Kissimmee Toyota
07.1995 - 05.2005
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Followed up with customers during and after service work to verify satisfaction.
- Resolved customer complaints in professional and timely manner.
Education
License Real Estate Agent - Real Estate Sale Person
New York Real Estate School
Hauppauge, NY02.2015
No Degree - Certified Firefighter/EMT
Valencia College
Kissimmee, FL01.2000
High School Diploma -
Brentwood High School
Brentwood, NY06.1983
Skills
- Team Leadership
- Training and mentoring
- Operations Management
- Strategic Planning
- Customer Engagement
- Relationship Building
- Complaint Handling
- Client Engagement
- Self Motivation
Church leader
Asst Pastor at local church
Languages
Spanish
Full Professional
Timeline
Service Director
COMPETITION AUTO GROUP
05.2011 - Current
Service Manager
Atlantic Auto Group
10.2007 - 10.2011
Service Manager
New Rochelle Toyota Lia Auto Group
02.2005 - 02.2006
Asst Service Manager /Automotive Service Manager
Kissimmee Toyota
07.1995 - 05.2005
License Real Estate Agent - Real Estate Sale Person
New York Real Estate School
No Degree - Certified Firefighter/EMT
Valencia College
High School Diploma -
Brentwood High School
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