Elton Ivanaj
New York
Summary
Dynamic and results-oriented hospitality professional with progressive front office experience. Recognized for strong leadership and a genuine passion for delivering exceptional guest experiences while optimizing operations and driving revenue.
Proven expertise in streamlining processes, enhancing service standards, and implementing strategic improvements that boost efficiency and guest satisfaction. Skilled in hiring, training, and mentoring high-performing teams, fostering collaboration, and achieving consistent results in fast-paced environments.
Adept at conflict resolution, multitasking, and flexible to changing demands. Deeply committed to the hospitality industry and eager to bring operational excellence and leadership to new challenges.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Wythe Hotel
Brooklyn, NY
06.2025 - 06.2026
- Directed daily front office operations, supervising front desk teams, hiring new staff, and delivering comprehensive training and mentorship to ensure high performance, excellent guest service, and strong team cohesion.
- Developed and implemented standard operating procedures (SOPs), check-in/check-out processes, and staff training programs that improved workflow efficiency, service consistency, and employee performance.
- Managed room inventory and reservation processes while ensuring accurate financial oversight and maximizing revenue potential.
- Collaborated closely with housekeeping, maintenance, and other departments to promptly resolve guest issues and maintain property standards during both normal operations and major hotel renovations.
- Built strong guest relationships through personalized service and proactive communication, effectively resolved complaints, and drove loyalty and repeat business.
- Created weekly staff schedules for optimal coverage, conducted performance evaluations, analyzed key metrics, and implemented continuous improvements to enhance overall front office operations and results.
Front Office Manager
Hotel Indigo Williamsburg
Brooklyn, NY
02.2025 - 06.2025
- Managed daily front office activities, guaranteeing alignment with brand standards and implementation of safety protocols.
- Collaborated closely with the GM to develop and execute strategies, improving operational efficiency and guest satisfaction metrics.
- Designed and implemented staff schedules to ensure optimal coverage while controlling overtime costs.
- Conducted interviews and recruited top-tier front desk associates.
- Assessed employee performance through evaluations, offering actionable feedback and defining clear performance targets.
Front Office Supervisor
Hotel Indigo Williamsburg
Brooklyn, NY
10.2023 - 02.2025
- Directed daily front desk operations, ensuring exceptional guest service.
- Supervised and trained front desk associates, developing onboarding programs, SOPs and ongoing training.
- Handled guest inquiries and complaints on a timely manner by offering personalized service solutions.
- Creating and implementing strategies on boosting the guest love scores and reviews.
- Managed the room inventory to ensure that the hotel sells out on busy days.
- Worked closely with the Director of Front Office to implement strategic initiatives, enhancing operational efficiency and guest satisfaction.
Guest Service Agent
Hotel Indigo Williamsburg
Brooklyn, NY
07.2022 - 10.2023
- Greeted and assisted guests with check-in, check-out, and personalized service, ensuring a welcoming and memorable experience.
- Managed reservations, processed payments and maintained accurate records using Opera.
- Coordinated with housekeeping, engineering, sales and other departments to fulfill guest requests.
- Promoted hotel amenities and loyalty program.
- Maintained a professional demeanor under pressure, addressing high-volume check-ins/outs and unexpected challenges efficiently.
Statistical Assistant
The Institute of Statistics
Lezhe, Albania
10.2021 - 05.2022
- Collecting, analyzing and interpreting data for the local tourism entities.
- Contacting managers and ownership to gather accurate information directly from the base.
- Applying statistical formulas and software applications to compile and analyze data.
- Creating graphs, charts and reports that interpret the collected data.
Education
Bachelor of Science - Finance
Faculty of Economics
Tirana, Albania07.2020
Skills
- Leadership and Time management
- Customer Service
- Problem Solving
- Organizational Skills
- OPERA PMS, Mews PMS, Duetto, Tripleseat, Alice, Canary, 7 Shifts etc,
- Microsoft Office
- Google Workspace and Outlook
Timeline
Front Office Manager
Wythe Hotel
06.2025 - 06.2026
Front Office Manager
Hotel Indigo Williamsburg
02.2025 - 06.2025
Front Office Supervisor
Hotel Indigo Williamsburg
10.2023 - 02.2025
Guest Service Agent
Hotel Indigo Williamsburg
07.2022 - 10.2023
Statistical Assistant
The Institute of Statistics
10.2021 - 05.2022
Bachelor of Science - Finance
Faculty of Economics