Elton WALKER
Kenesaw,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Claims Administrator
NitroFill LLC.
01.2022 - 01.2023
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Negotiated disputed bills or invoices totaling up to $800.00, achieving successful resolution.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Customer Service Agent
Dicks Sporting Goods/Arise Virtual Solutions Inc.
11.2020 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Mathematics Tutor
Liberty Academy
09.2015 - 04.2021
- Supported students with helpful study habits and exam strategies.
- Designed age-appropriate math activities to help student progress.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Used positive reinforcement, repetition and review to help students master challenging material.
Business Owner/Operator Glazier
Glass Mogul
11.2014 - 03.2021
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Provided leadership, leadership development and on the job training for staff.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed productive contacts and networking in the Glass and Glazing Industry locally and internationally (including NATIONAL GLASS ASSOCIATION)
- Provided and perform technical assistance/functions in areas of non-wired and wired glass and mirrors; bullet proof application; specialized in cutting, boring, grooving beveling and etching of glass; design and fabrication of aluminum doors and windows; art framing , aquarium building and automotive, residential and commercial applications.
- Conducted site visits/onsite monitoring inspections and prepared site reports.
Education
Bachelor of Science - Economics And Statistics
The University of The West Indies
Mona Campus, Kingston, Jamaica10.2024
Skills
- Customer Inquiries
- Data Integrity
- Claims Evaluations
- High-Value Traces
AWARDS & NOMINATIONS
- Prime Minister's National Youth Award Nominee for Community Development 2006
- Awards winning Gleaner newspapers contributor
- Honor Roll Awards, Calabar High School Grades 8 & 9
INTERESTS & HOBBIES
Community development, reading, writing, swimming, soccer, skateboarding and table tennis.
Timeline
Claims Administrator
NitroFill LLC.
01.2022 - 01.2023
Customer Service Agent
Dicks Sporting Goods/Arise Virtual Solutions Inc.
11.2020 - 08.2022
Mathematics Tutor
Liberty Academy
09.2015 - 04.2021
Business Owner/Operator Glazier
Glass Mogul
11.2014 - 03.2021
Bachelor of Science - Economics And Statistics
The University of The West Indies