Elva Beck
Hulbert
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SOC Dispatcher
GardaWorld Security
Pryor, OK
02.2024 - Current
- Maintained accurate documentation of all SOC activities, facilitating knowledge sharing across the organization.
- Conducted regular audits of security controls.
- Monitored security alerts and incidents to identify potential threats and vulnerabilities.
- Assisted in the investigation of security breaches and documented findings.
- Monitored real-time security alerts to identify potential threats.
- Monitored and analyzed incoming calls, prioritizing dispatch based on urgency and resource availability.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Facilitated communications between clients and field personnel to answer questions or resolve concerns.
Education
High School Diploma -
Copan High School
Copan, OK05-1990
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Service coordination
- Incident reporting
- Attention to detail
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Time management
- Dispatching procedures
Certification
- Unarmed Security License
Timeline
SOC Dispatcher
GardaWorld Security
02.2024 - Current
High School Diploma -
Copan High School