Thomas Roybal
Rancho Cucamonga,CA
Summary
Dynamic professional with a proven track record at Allied Universal Security Services, adept in customer service and data entry. Excelled in high-stress situations, ensuring seamless operations and compliance. Demonstrated expertise in real estate transactions with Coldwell Banker, enhancing client satisfaction through expert advice and personalized service. Skilled in decision-making and active listening, driving success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
SOC Dispatcher
Allied Universal Security Services
04.2019 - Current
- Monitoring entrance and exit ways to the main hospital and off site locations
- Monitoring intrusion alarms and help buttons through a system called Lenel and KP Secure
- Covering operator through the PBX monitoring sytem and dispatching officers to all codes(code blue, code grey etc.)
- Facilitated communication for seamless operations between departments.
- Maintained accurate records of dispatch activities for reporting purposes.
- Managed high call volumes and prioritized dispatch requests effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained updated and detailed records of calls in physical and electronic database.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Realtor
Coldwell Banker Town and Country
10.2013 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Education
Bachelor of Science - Cyber Science
DeVry University
Ontario, CA03-2026
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
SOC Dispatcher
Allied Universal Security Services
04.2019 - Current
Realtor
Coldwell Banker Town and Country
10.2013 - Current
Bachelor of Science - Cyber Science
DeVry University
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