Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elva Ramos

Katy

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

PLS Financial Services
Katy
07.2023 - 01.2026
  • Handled high-volume calls, ensuring professionalism and courtesy in every interaction to maintain positive customer relationships.
  • Assisted customers with inquiries about financial services and products, enhancing understanding and informed decision-making.
  • Resolved issues by delivering clear information and guidance.
  • Collaborated with team members to streamline service delivery, contributing to improved customer satisfaction.
  • Documented customer interactions to ensure compliance with company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Associate

Dillard's
Houston
04.2020 - 11.2023
  • Assisted customers in selecting merchandise according to their preferences.
  • Greeted customers and provided exceptional customer service.
  • Processed sales transactions using point-of-sale systems efficiently.
  • Maintained visual standards by organizing displays and restocking products.
  • Monitored inventory levels to ensure product availability for customers.
  • Collaborated with team members to meet daily sales goals collectively.

Education

MEDICAL BUSINESS OFFICE PROFESSIONAL - Health Care Administration

Houston Community College
Houston, TX
07-2026

GED -

Lone Star College
Houston, TX
08-2025

Skills

  • Customer service
  • Team collaboration
  • Problem resolution
  • Compliance documentation
  • Data entry
  • 10-key data entry
  • Computer proficiency
  • Microsoft Excel
  • Document control
  • Patient scheduling
  • Medical terminology
  • Health care administration
  • Medical billing
  • Member account management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative

PLS Financial Services
07.2023 - 01.2026

Sales Associate

Dillard's
04.2020 - 11.2023

MEDICAL BUSINESS OFFICE PROFESSIONAL - Health Care Administration

Houston Community College

GED -

Lone Star College
Elva Ramos