Elvera Ervin
Waterbury,CT
Summary
Proven leader at the United States Post Office, adept in performance enhancement and compliance training. Excelled in task delegation and problem-solving, significantly boosting employee retention and efficiency. Demonstrated exceptional organizational skills and reliability, fostering team growth and optimizing operations. Achieved notable improvements in training effectiveness and workplace safety.
Overview
38
38
years of professional experience
Work History
On the Job Trainer
United States Post Office
Waterbury, CT
02.1998 - Current
- Trained new employees to execute tasks in accordance with applicable specifications and procedures.
- Enhanced trainee retention by developing comprehensive and interactive training materials.
- Facilitated employee growth and progression by offering mentorship opportunities and providing guidance on career development strategies.
- Exhibited functional familiarity with curriculum design and delivery principles and practices.
- Conducted new hire training sessions, and trained current employees on new equipment and procedures.
- Contributed to employee retention by equipping staff members with the necessary skills for career advancement within the company.
SSA DISTRIBUTION CLERK
United States Post Office
Waterbury, CT
07.1986 - Current
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- scanned products and packed boxes.
- Collect night deposits from 36 offices and make sure it reaches next destination.
- Clear carriers at end of each work day of their accountable items (express mail, registered mail, certified mail and keys).
- ON THE JOB TRAINER. Teaching employees different aspects of jobs within the Post Office
204B
United States Post Office
Waterbury, CT
06.2019 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Associates Degree In Secretarial - General Office Services
Porter And Chester Institute - Watertown
Oakville, CTSkills
- Performance
- Task Delegation
- Learning Styles
- Workplace Safety
- Compliance Training
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
- Self Motivation
- Task Prioritization
Timeline
204B
United States Post Office
06.2019 - 08.2019
On the Job Trainer
United States Post Office
02.1998 - Current
SSA DISTRIBUTION CLERK
United States Post Office
07.1986 - Current
Associates Degree In Secretarial - General Office Services
Porter And Chester Institute - Watertown