Elver Krystelle Redula
Summary
Customer-focused hospitality professional with strong communication and organizational skills, committed to providing excellent guest experiences. Experienced in handling guest inquiries, reservations, check-ins/check-outs, and resolving concerns professionally. Dedicated to creating a welcoming environment and ensuring smooth front desk operations.
Overview
2
2
years of professional experience
Work History
Server
Maemax Market
Madison, Tennessee
01.2026 - Current
- Welcomed customers, provided information, and suggested specials to drive sales.
- Delivered customer service that contributed to high levels of satisfaction.
- Addressed customer inquiries and resolved issues to enhance overall service experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front Desk Agent
The Gaylord Opryland & Convention Center
Nashville, TN
08.2024 - 08.2025
- Welcomed and assisted diverse guests, fostering positive first impressions through patience and empathy.
- Handled conflicts and resolved issues calmly, modeling effective communication and problem-solving.
- Balanced multiple priorities in fast-paced environment, maintaining attention to detail and accuracy.
- Collaborated with cross-functional teams to ensure seamless service and enhance coordination.
Education
Bachelor of Science - Hospitality Management
La Consolacion College
Bacolod05-2024
Senior High School -
Notre Dame
Bago CityHigh School -
Ramon Torres Ma-ao Sugar Central National High School
Bago CityElementary School -
Bago City Elementary School
Bago CitySkills
- Point of sale
- Food Service
- Customer service
- Active Listening
- Conflict Resolution
- Strong Communication
- Time Management
- Organizational Abilities
- Flexibility
Hobbies and Interests
- Hospitality and Guest Experience
- Customer service and hospitality
Languages
- Fluent in English
- Fluent in Filipino
Certifications Awards
- J1 Internship Training, Gaylord Opryland & Convention Center, 2024
- Dean's List, La Consolacion College, 2020-2023
- Graduated Senior High School with High Honors
Timeline
Server
Maemax Market
01.2026 - Current
Front Desk Agent
The Gaylord Opryland & Convention Center
08.2024 - 08.2025
Bachelor of Science - Hospitality Management
La Consolacion College
Senior High School -
Notre Dame
High School -
Ramon Torres Ma-ao Sugar Central National High School
Elementary School -
Bago City Elementary School