Elvia Castaneda
Phoenix,AZ
Summary
Experienced professional with 20+ years in healthcare, customer service, and client support. Skilled in account management, order processing, problem-solving, and building strong customer relationships. Proficient in Microsoft Dynamics 365 and Outlook, with strong organizational skills and attention to detail.
Overview
1
1
Language
1
1
year of post-secondary education
27
27
years of professional experience
Work History
Medical clinical Coordinator
Bosley Hair Club
Scottsdale, Arizona
10.2005 - Current
- Coordinate daily clinical operations while supporting physicians and physician assistants in a fast-paced medical environment.
- Ensured precise handling and preparation of delicate surgical grafts to support successful surgical outcomes.
- Prepare procedure rooms, equipment, instruments, and supplies to support efficient operations.
- Facilitated communication among providers, staff, and patients to address needs promptly and professionally.
- Manage multiple priorities while maintaining accuracy, organization, and attention to detail.
- Troubleshoot issues and respond quickly to changing needs.
- Work independently while collaborating effectively with physicians and clinical teams.
- Maintain professional standards, confidentiality, and consistent follow-through
- Trained new staff on operational protocols and customer service standards to enhance team effectiveness.
VIP Customer Service/Order Management Coordinator
Los Ángeles Rose
Rancho Dominguez
10.2003 - 07.2005
- Coordinated day-to-day service needs and relationships for VIP customers at a medical scrub distribution center, ensuring a high level of satisfaction.
- Served as a primary customer contact, responding to questions, concerns, and order-related requests.
- Entered and processed customer orders accurately and efficiently.
- Investigated order issues and discrepancies and coordinated solutions with internal departments.
- Followed up with customers to ensure issues were resolved and expectations were met.
- Fostered strong customer relationships through personalized service and proactive communication, enhancing overall customer experience.
- Oversaw multiple customer accounts and requests, ensuring accuracy and professionalism in all interactions.
Medical Assistant
Dr Bai
Norwalk, California
02.2000 - 01.2001
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted in patient intake and documentation processes.
- Maintained and sterilized medical instruments and equipment.
- Scheduled patient appointments and managed physician's calendar.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Medical Assistant - Medical Assistant Training
United Education Institute
Huntington Park, CA 10.1998 - 10.1999
Dominguez High School
Compton, CASkills
- Account Management Client Relations Customer Service Customer Retention Order Management Order Entry Issue Resolution Problem Solving Client Follow-Up Data Entry CRM Systems Microsoft Dynamics 365 Microsoft Outlook Email Communication Time Management Organization Attention to Detail Independent Work
Languages
Spanish
Professional
A1
Timeline
Medical clinical Coordinator
Bosley Hair Club
10.2005 - Current
VIP Customer Service/Order Management Coordinator
Los Ángeles Rose
10.2003 - 07.2005
Medical Assistant
Dr Bai
02.2000 - 01.2001
Medical Assistant - Medical Assistant Training
United Education Institute
10.1998 - 10.1999
Dominguez High School