Elvia Estrada
Cibolo,TX
Summary
Dynamic professional with a proven track record at Right at Home, excelling in customer service and scheduling management. Known for exceptional communication and problem-solving skills, I effectively optimized caregiver schedules, enhancing service delivery and client satisfaction. A dependable team player, I thrive in fast-paced environments while maintaining a positive attitude.
Overview
22
22
years of professional experience
Work History
PSR
Tenet
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Scheduling Manager
Right at Home
12.2021 - 11.2022
- Developed and maintained daily schedules for caregivers to optimize service delivery.
- Coordinated communication between staff and clients to ensure alignment on scheduling needs.
- Implemented scheduling software to enhance efficiency and reduce conflicts in caregiver assignments.
- Monitored staffing levels and adjusted schedules to meet changing client demands effectively.
- Analyzed scheduling patterns to identify areas for process improvement and resource allocation.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
Customer Service Representative/ Agent
Farmers Insurance Agency
03.2004 - 05.2008
- Provided exceptional customer service via phone and email, enhancing client satisfaction.
- Maintained accurate records of customer interactions in CRM systems for efficient tracking.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Educated clients on policy options and coverage details to facilitate informed decisions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new team members on best practices for handling customer inquiries and support tasks.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Education
GED - General Studies
Little Rock Adult Education
Little Rock, ARSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Decision-making
- Verbal communication
Languages
Spanish
Native or Bilingual
Timeline
PSR
Tenet
08.2023 - Current
Scheduling Manager
Right at Home
12.2021 - 11.2022
Customer Service Representative/ Agent
Farmers Insurance Agency
03.2004 - 05.2008
GED - General Studies
Little Rock Adult Education