Elvia Lacayo
Northridge,CA
Summary
Diligent [Job Title] with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with [Area of expertise] and adaptable to new processes and procedures. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
2
2
years of professional experience
Work History
Cashier/Costumer Services
Wingstop
Northridge, CA
07.2023 - Current
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier
Senor Sol Mexican Restuarant
Northridge, CA
06.2022 - 03.2023
- Processed returns and exchanges of merchandise in accordance with store policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Helped with purchases and signed customers up for rewards program.
- Followed company security procedures for handling large sums of money.
- Welcomed customers, offering assistance to help find store items.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Counted and balanced cashier drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier
Dunkin Dounts
Woodland Hills, CA
03.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Processed refunds and exchanges according to company policy.
Education
Bachelor of Science - Bussines Administration
Universidas UAM
Managua Nicaragua06-2010
Bachelor of Science -
Colegio Centro America
Managua Nicaragua12-2005
Skills
- Drawer Balancing
- Payment Collection
- Customer Service
- Cash Register Operation
- Payment Processing
- Ordering and Stocking
- Credit and Cash Transactions
- Cash Management
- Time Management Skills
- Inventory Management
- Inventory Control
- Order Taking
- Merchandise Restocking
Languages
English
Elementary
Spanish
Professional
Timeline
Cashier/Costumer Services
Wingstop
07.2023 - Current
Cashier
Senor Sol Mexican Restuarant
06.2022 - 03.2023
Cashier
Dunkin Dounts
03.2022 - 08.2022
Bachelor of Science - Bussines Administration
Universidas UAM
Bachelor of Science -
Colegio Centro America