Elvia Medina
LabCorp
Fresno,CA
22
years of professional experience
1
Certification
1
Language
Bilingual Phlebotomy Technician certified by the CDPH with extensive expertise in venipuncture, capillary blood collection, and specimen aliquot. Proficient in Next-Gen and Epic systems for scheduling and insurance verification. Skilled in data entry, patient confidentiality, and resolving complex customer service issues. Combines clinical laboratory technical skills with administrative experience to ensure efficient patient care and accurate diagnostic reporting.
Work History
Phlebotomy Technician
1 Year- Demonstrated proficiency in performing venipuncture and capillary blood collections for patients of all age groups
- Maintained accurate patient and specimen logs to support efficient lab operations
- Maintained accurate patients and specimen logs
- Ensured compliance with safety protocols during specimen collection
- Entered patient information accurately and in a timely manner
- Performed venipuncture and capillary blood collections for patients of all age groups, ensuring quality and comfort during procedures
- Ensured compliance with safety protocols during specimen collection, minimizing risk and enhancing patient safety
- Communicated effectively with patients to ensure comfort and understanding during procedures
- Verified requisitions, labeled tubes accurately, and maintained specimen integrity for laboratory processing.
- Assisted clinical staff with difficult draws and supported smooth patient flow in busy settings.
- Verified patients' identification for proper sample collection.
Patient Scheduling Coordinator
3 Months- Facilitated communication with referring doctor's offices to streamline referrals and maintain updated reports
- Verified insurance coverage on platforms such as Availity, Medicare, Cigna, and Medi-Cal websites
- Collaborated with medical staff to enhance patient care coordination and improve communication
- Managed the recall list and filled in appointments for various doctors using Next-Gen and Epic systems
- Managed incoming calls and messages from patients and medical offices to ensure timely responses and support
- Scheduled procedures in hospitals and outpatient centers in Fresno and Clovis
- Communicated appointment instructions, prep requirements, and care updates to patients and providers.
Phlebotomist Site Lead
20 Years 7 Months- Managed high-stress situations, resolving conflicts while maintaining professionalism
- Researched test/client information and confirmed all written and electronic orders
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Greeted visitors and customers, providing friendly, knowledgeable assistance to enhance their experience
- Assisted customers with Spanish-language inquiries in a timely and professional manner
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Maintained phlebotomy logs, ensuring accuracy and compliance with established standards
Lab Technician
5 Months- Documented tests performed in lab to ensure traceability and compliance with laboratory procedures.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Performed routine quality control checks to verify test accuracy and uphold laboratory standards.
- Developed comprehensive reports detailing test results, findings, and recommendations for improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer issues by identifying root causes and providing effective solutions.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed incoming calls on the central telephone system, routing them to appropriate departments.
Education
Associate of Science - Clinical Administrative Medical Assisting
Skills
Blood collection
Pediatric phlebotomy
Geriatric phlebotomy
Quality control
Centrifugation
Specimen preparation
Sanitation and sterilization
Workload management
Glucose screening
Venipuncture expertise
Specimen labeling
Specimen aliquot
Patient prep
Data entry
Patient confidentiality
Pediatric venipuncture
Certification
CDPH, Phlebotomy License, California, Dec 2000 - Present
Languages
Spanish (Highly Proficient)
Personal Information
Title: Phlebotomy Technician
Timeline
Phlebotomy Technician
LabCorp
10.2025 - CurrentRead More
Patient Scheduling Coordinator
Fresno Digestive Health
07.2025 - 10.2025Read More
Lab Technician
Madera Community Hospital
09.2005 - 02.2006Read More
Phlebotomist Site Lead
Quest Diagnostics, Inc
12.2004 - 07.2025Read More
SJVC
Associate of Science from Clinical Administrative Medical Assisting
Read More