Elvia J. Banuelos
Los Angeles,C.A
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
MSR III
SchoolsFirst Federal Credit Union
04.2022 - Current
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Cultivated strong customer relationships by providing tailored advice and services.
- Review quarterly, monthly and annual reports to identify areas where the Team can improve upon.
- Led on boarding process for new hires, ensuring a thorough understanding of bank procedures and excellent customer service skills.
Mortgage Banker
Network Capital
10.2020 - 03.2022
- Researched and updated industry knowledge on changing legislation and regulations.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Maintain client confidentiality and ensure the client is informed and educated in each step of the approval process
Dental Assistant
Bright Now! Dental
06.2016 - 04.2019
- Effectively communicating with patients in order to provide exceptional services
- Scheduled appointments, answered multiline phones, educated patients on treatment and financial plans
- Ability to Multitask and adapt to new situations under high-stress environments
- Managed electronic health records by translating Medical & Dental terminology into codes used for billing
- Performed data entry and evaluated patient files in order to maintain accurate patient files.
Education
Bachelor of Arts - Finance
Cal State San Bernardino
Skills
- Analytical ability
- Cash flow management
- Cost Analysis
- Effective Communicator
- Organized and Adaptive
- Skilled collaborator
- Solution-Oriented Professional
Technology
- Vast Microsoft knowledge in Word, Excel, and Outlook
- Experienced in Encompass, Symitar, and CLOS
- Collaborated with peers using Slack and Microsoft Teams
Timeline
MSR III
SchoolsFirst Federal Credit Union
04.2022 - Current
Mortgage Banker
Network Capital
10.2020 - 03.2022
Dental Assistant
Bright Now! Dental
06.2016 - 04.2019
Bachelor of Arts - Finance
Cal State San Bernardino
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