Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erica E Harris

Summary

Service-focused Claims Adjuster bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

17
17
years of professional experience
1
1
Certification

Work History

MSR III

Navy Federal Credit Union
Pensacola , FL
10.2018 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Collaborated with leadership to identify and develop peers personalized experiences with member interaction.

Insurance Specialist

Fema Emergency Management Agency
Washington, DC
10.2017 - 10.2018
  • Aided disaster survivors and first responders on call basis as reservist.
  • Completed departmental documents for proper distribution and filing.
  • Examined claims through various systems to assist with placements survivors.
  • Followed up on denials, late payments, extensions and other special circumstances.

File Examiner

The Jacobson Group
Chicago, IL
09.2010 - 10.2018
  • Examined forms to determine insurance coverage and validity.
  • Analyzed information gathered from investigations and reported findings.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Calculated and remitted state sales tax, service and other charges.
  • Investigated and assessed damage to property.
  • Implemented cost-saving initiatives that addressed long-standing problems

Claims Adjuster

Pilot Catastrophe Services
Mobile , AL
08.2006 - 09.2010
  • Interviewed claimants to correct errors or omissions and investigate questionable claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Monitored 200-client's caseload for each quarter

Education

Bachelor of Science - Human Resources Management

Faulkner University
Mobile, AL
05.2021

Associate of Science - Business Administration And Management

Bishop State Community College
Mobile, AL
05.2013

Skills

  • Xactimate 28
  • Residential Dwelling Manufactured Mobile Home/Travel trailer
  • Next-Gen, CES LA Database, Symbility
  • Training development aptitude
  • Administrative support
  • Staff education and training
  • Efficient and Detail-Oriented

Certification

  • NFIP Adjuster Claims Certification 2022
  • Florida License
  • Texas License
  • Louisiana License
  • South Carolina License
  • Mississippi License
  • Management and Supervision Certificate

Timeline

MSR III

Navy Federal Credit Union
10.2018 - Current

Insurance Specialist

Fema Emergency Management Agency
10.2017 - 10.2018

File Examiner

The Jacobson Group
09.2010 - 10.2018

Claims Adjuster

Pilot Catastrophe Services
08.2006 - 09.2010

Bachelor of Science - Human Resources Management

Faulkner University

Associate of Science - Business Administration And Management

Bishop State Community College

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Erica E Harris