Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Braxton

Kennedale,Texas

Summary

PROFESSIONAL OBJECTIVE Utilize knowledge and experience in the insurance industry while utilizing data entry to ensure the proper recording of customer interactions while ensuring first call resolution and client retention. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

7
7
years of professional experience

Work History

Property Desk Adjuster

CNC Resources
Arlington, Texas
12.2021 - 09.2022
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Requested documentation from insureds to aid claim processing.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Used Xactimate and Xactinalysis to compile estimates for personal property and structure damage.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
  • Examined claims estimates and report and other records to determine insurance coverage.

Hail Reconciliation Adjuster

State Farm Insurance Company
Irving, Texas
11.2019 - 12.2021
  • Document information related to the claim and make decisions consistent with claim standards, local laws, and ordinances
  • Evaluate and handle claim payments and resolution of claims with provided file authority
  • Make payments in timely fashion and communicate claim decision with the policy holder or authorized party
  • Evaluate claim for potential fraud or subrogation
  • Maintain proper licensing and continued education credits as requires by Department of Insurance.
  • Conducted full claim investigations and reported updates and legal actions.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Communicated coverage and claim determination to insureds.

Independent Insurance Adjuster

Compass Adjusting
Fort Worth , TX
11.2018 - 10.2019
  • Verified insurance claims and determined fair amount for settlement.
  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles and policy limits.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Documented all investigation activity and presented reports to management.
  • Meeting companies KPI’s while providing customer resolution.
  • Evaluated insurance policies and analyzed damages to determine coverage.

Insurance Claims Adjuster

Pilot Catastrophe
Fort Worth , TX
05.2016 - 10.2018
  • Provide service for Insured per policy limitations for natural catastrophes
  • Inbound/Outbound setting call center setting calls to Policy Holders
  • Explaining policy verbiage and coverage limits
  • Issuing total loss payments for covered property per policy limits
  • Determine valuation of salvage
  • Initiates system generated checks and pays for claims to appropriate parties
  • Conditioned vehicle and prepared report the policy holder
  • Investigates basic files, review damage and determine reparability or total loss.

Tier 2 Escalations Representative

Walmart.com
Fort Worth, TX
01.2015 - 05.2016
  • Receives 20+ inbound calls daily
  • Researching customers order status and payment details
  • Correspond with customers via email to answer inquiries of returns, payments
  • And shipping status
  • Handling customer escalations for complex issues and making decisions based on the needs of the customer.
  • Using online reference tools, email and external application.
  • Participated in team-building activities to enhance working relationships.
  • Onboarded new temps by entering employee information into systems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

OD Wyatt High School
Fort Worth
06.2001

Skills

  • Working in fast-paced
  • Ability to interpret home
  • Policy Investigation
  • Data entry
  • Fair Credit Reporting Act
  • Federal Reserve Act
  • PPOC practices and ECS
  • Strong multi-tasking skills
  • First Call Resolution
  • Excellent customer service
  • Detail oriented
  • Excellent verbal and written
  • RD Web
  • HAAG Certification
  • ECS
  • Xactimate 28
  • XactContents
  • Audatex
  • Salesforce
  • Microsoft Office Suite
  • Guidewire
  • Risk management

Timeline

Property Desk Adjuster

CNC Resources
12.2021 - 09.2022

Hail Reconciliation Adjuster

State Farm Insurance Company
11.2019 - 12.2021

Independent Insurance Adjuster

Compass Adjusting
11.2018 - 10.2019

Insurance Claims Adjuster

Pilot Catastrophe
05.2016 - 10.2018

Tier 2 Escalations Representative

Walmart.com
01.2015 - 05.2016

High School Diploma -

OD Wyatt High School

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Kendra Braxton