Shakeria Jones
Stockbridge,GA
Summary
Motivated and detail-oriented claims adjuster with 4+ years of experience specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims thoroughly with emphasis and fairness. Adept at determining proper course of action for coverage and disposition of claim through effective judgment, analytical, decision-making skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
Alacrity Solutions
07.2023 - Current
- Identify coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit referrals, when appropriate.
- Investigate claims negotiate settlements, and handle claims while maintaining high productivity levels.
- Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
- Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
Property Claims Adjuster
AllState
11.2020 - 02.2022
- Review, approve and prepare complex and occasionally complex repair statements
- Work independently and responsibly to handle claims in a professional manner
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- May participate in one or more complex assignments
- Prepared reports of findings of investigations.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
Auto Claims Adjuster
Progressive
06.2019 - 08.2020
- Evaluated extent of company liability during investigations of 10+ insurance claims per month
- Settled claims, decreased claim payouts, and researched to gather information and prepare 5 annual claim reports
- Consulted with authorities to supervise property loss claims of moderate-to-high severity
- Facilitated appeals of denied claims containing error/issues and lack of prior authorization
Education
Bachelor of Science -
Kennesaw State University
Kennesaw, GA05-2021
Skills
- Xactimate
- Superior Customer Service
- Microsoft Office
- Strong organization skills
- Auto Claims
- Property Claims
- Claims analysis
- Guidewire
- CCC
Certification
California Fair Claims Act
License
All-Lines Adjuster - TX, ME
Property & Casualty License - TX, AZ, FL, OR, ME, SC, GA, MN
Timeline
Property Desk Adjuster
Alacrity Solutions
07.2023 - Current
Property Claims Adjuster
AllState
11.2020 - 02.2022
Auto Claims Adjuster
Progressive
06.2019 - 08.2020
Bachelor of Science -
Kennesaw State University
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