Muluea Mualem
Acworth,GA
Summary
Motivated and detail-oriented claims professional with a strong focus on delivering exceptional results and providing outstanding customer service. Experienced in claims processing, loss evaluation, and policy interpretation. Seeking an opportunity to leverage these skills as a Property Desk Adjuster. Goal is to excel in a role as an Inside Desk Adjuster in claims management, contributing to the success of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
Allstate
08.2024 - 11.2024
- Gathered and verify information to determine claim validity and extent of damages
- Determined liability outlined in coverage and assessed documentation providers to understand damages incurred
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Conducted thorough property investigations to identify and classify damages for customer claims
- Used Xactimate to compile estimates for personal property damage
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Developed effective techniques to mitigate losses.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Receptionist
Green Auto Brokers
01.2014 - 06.2024
- Developed and maintained courteous and effective working relationships
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Responded to inquiries from callers seeking information
- Consulted with clients through email, telephone, or postal mail
- Actively listened to customers, oversaw concerns quickly, and escalated significant issues to the supervisor
- Maintained accurate and detailed records, both physical and digital
- Managed multiple tasks and met time-sensitive deadlines
- Performed data entry, accurately and efficiently
Education
Allstate Claims College -
Allstate Claims College
Richardson, TX06.2024
MOCAT Adjusters Texas Pre-license -
MOCAT Adjusters
Nixa, MO04.2023
MOCAT Adjusters New Adjuster - Scoping and Xactimate
MOCAT Adjusters
Nixa, MO04.2023
AA - Liberal Arts
Leeward Community College
Honolulu, HI01.1997
Skills
- Customer satisfaction skills
- Policy interpretation
- Claims analysis
- Property damage assessment
- Industry terminology
- Scoping
- Xactimate
- Damage identification
- Repair vs replace
- Photo import
- Annotation
- Interior sketching
- Exterior sketching
- Line-item entry
Certification
- TWIA Claims Examiner Certification, 09/01/24
- LCPIC Certification, 09/01/24
- MS Plans Desk Examiner Certification, 09/01/24
- Xactimate Level 1 Certification, 04/01/23
- State Farm Auto Certification, 04/01/22
- State Farm Estimatics Certification, 04/01/22
- State Farm Policy Certification, 04/01/22
State Licenses:
Designated Home State: GA
AL - 3001948678
AK - 3002409740
AR - 20304041
ID - 20304041
IN - 3792009
KY - DOI-1203050
LA - 1009375
MN - 40849013
MS - 10861987
NV - 3878301
NM - 20304041
NC - 20304041
OK - 3002395009
OR - 20304041
SC - 20304041
TX - 2837860
UT - 974355
WA - 1196531
WV - 20304041
Timeline
Property Desk Adjuster
Allstate
08.2024 - 11.2024
Receptionist
Green Auto Brokers
01.2014 - 06.2024
- TWIA Claims Examiner Certification, 09/01/24
- LCPIC Certification, 09/01/24
- MS Plans Desk Examiner Certification, 09/01/24
- Xactimate Level 1 Certification, 04/01/23
- State Farm Auto Certification, 04/01/22
- State Farm Estimatics Certification, 04/01/22
- State Farm Policy Certification, 04/01/22
Allstate Claims College -
Allstate Claims College
MOCAT Adjusters Texas Pre-license -
MOCAT Adjusters
MOCAT Adjusters New Adjuster - Scoping and Xactimate
MOCAT Adjusters
AA - Liberal Arts
Leeward Community College
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