Ashley Holloway

• Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
• Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.

• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Installed and configured operating systems and applications.

Mentored junior advisors for over a year, fostering a supportive team environment focused on growth and learning.

• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
• Worked effectively in fast-paced environments.

• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Met customer call guidelines for service levels, handle time and productivity.
• Exhibited high energy and professionalism when dealing with clients and staff.