Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Majiroghene Ahaneku

Forney,TX

Summary

Highly motivated individual who desires to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Property Desk Adjuster

Pilot Catastrophe Services
07.2023 - 11.2023
  • Developed strong relationships with clients by demonstrating empathy and understanding during difficult times of loss or damage to their properties.
  • Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
  • Recognized by management for providing exceptional customer service
  • Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
  • Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
  • Adeptly drafted estimates outlining repair costs by utilizing Xactimate, Xact Analysis, Settle Assist and Quality Assist
  • Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
  • Mitigated fraud risks by investigating suspicious claims thoroughly, identifying inconsistencies or red flags that warranted further examination before payout approval was granted.
  • Consistently closed 3 or more claims daily

Auto Desk Adjuster

Crawford Catastrophe Services
05.2022 - 06.2022
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
  • Made same day contact with customers and explained claim process based on claim needs.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
  • Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
  • Effectively managed claim expenses by accurately estimating repair costs and utilizing cost-effective solutions when possible.
  • Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.

Director Human Resources & Administration

Nigerian Electricity Regulatory Commission (NERC)
01.2016 - 07.2021
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Implemented detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth
  • Developed an onboarding programme for new intakes
  • Recruited, trained, supervised, evaluated and mentored staff members
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Negotiated and monitored contracts with vendors for reduced costs and improved service quality contracts

Director Strategy and Project Management Office

Nigerian Electricity Regulatory Commission (NERC)
01.2011 - 12.2015
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Collaborated with senior leadership to set short , medium and long-term objectives for the company
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Drafted mission and vision statements to outline objectives and motivate employees
  • Facilitated organization wide retreats and coordinated activities with other departments to expedite work and improve interdepartmental performance
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency
  • Advocated regular stakeholder engagements for improved sector performance.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Head Secretariat and Acting Secretary to the Commission

Nigerian Electricity Regulatory Commission (NERC)
01.2006 - 01.2011
  • Prepared draft agenda, collated, and circulated documents to be considered by the Commission at board Meetings and took minutes during meetings.
  • Established and maintained a filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Communicated Commission's decisions/regulations/resolutions to staff and necessary stakeholders
  • Drafted the Business rules and license application regulations to enable the Commission to initiate its core regulatory functions
  • Managed the Chairman's travel schedule and booked tickets and made hotel reservations
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Education

BL - Common Law

Nigeria Law School Lagos
Lagos, Nigeria

LLB - Common Law

University of Maiduguri
Maiduguri, Borno State, Nigeria

Skills

  • Excellent communication skills (written and verbal)
  • Strong Organizational Skills
  • Good Team Player
  • Superb Interpersonal skills
  • Experience working in fast paced organizations
  • Good analytical skills
  • Proficient in Microsoft Office Suite
  • Regulatory Compliance
  • Insurance regulations knowledge
  • Claims analysis
  • Policy Interpretation
  • Property Damage Assessment

Certification

  • NFIP Fast Training – Crawford & Co.
  • Adjuster Career Kick off- Crawford & Co
  • Inside Adjusting Course (All States Property Certification) Pilot Catastrophe
  • Xactimate Certification Level 1
  • State Farm Policy Certification – Alacrity Solutions
  • State Farm Auto Certification– Alacrity Solutions
  • State Farm Estimatics Certification – Alacrity Solutions
  • TWIA Certification
  • Texas All- lines Adjuster Licensing Course – The Adjuster School Katy Tx Resident License
  • Texas All – Lines Adjuster License (2021)
  • Non – Resident Licenses: Alabama, Arkansas, Florida, Georgia, Kentucky, Indiana Louisiana, Michigan, Minnesota, Mississippi, New Mexico, North Carolina, South Carolina, Oklahoma, Oregon and West Virginia

Timeline

Property Desk Adjuster

Pilot Catastrophe Services
07.2023 - 11.2023

Auto Desk Adjuster

Crawford Catastrophe Services
05.2022 - 06.2022

Director Human Resources & Administration

Nigerian Electricity Regulatory Commission (NERC)
01.2016 - 07.2021

Director Strategy and Project Management Office

Nigerian Electricity Regulatory Commission (NERC)
01.2011 - 12.2015

Head Secretariat and Acting Secretary to the Commission

Nigerian Electricity Regulatory Commission (NERC)
01.2006 - 01.2011

BL - Common Law

Nigeria Law School Lagos

LLB - Common Law

University of Maiduguri

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Majiroghene Ahaneku